Organization of the workplace of the head of the service station

Automobile service is a business that has been developing dynamically for many years, is in demand and has good prospects. At present, a large number of car service stations have been replaced by professionals who have competed on the market, providing good level of repair services at affordable prices.

The trends of modern car service are such that the growing car park requires more and more qualified maintenance and repair. To STO was successful and profitable, it needs a responsible and competent leader. The best option in this case is a person who knows the work of the station not by hearsay, but he once worked at the station. For such a manager, the organization of the workplace for each employee will be within his power, and there is a guarantee that everything will be done rationally and as conveniently as possible.

In addition, if you have your own experience, the manager will easily control the quality of repair work, as well as the profitability of the plant. And the correct organization of the workplace plays one of the main roles in the final result. Active participation in the organization of production of a competent specialist allows you to create a professional team, provide excellent services and a large number of customers.

The work of the head of the SRT does not lend itself to specific quantitative accounting, his contribution to the development of the case can not be assessed, because everything here is held on it. The rational organization of the workplace will help alleviate the increased neuropsychic stress, because his work is not just the management of personnel, but the adoption of important production decisions in a short time.

The director of the station has a mental work and assumes a long and unlimited working day. Proper organization of the workplace will not only help to work effectively, but will also positively influence the image of the whole station. It's no secret that in order for an organization to be successful, it must have a positive reputation among clients.

What is included in the specific work schedule of the head of the station? Meetings and meetings are 65% of the time, phone calls - about 6%, viewing documentation - about 22%, car inspections 7%. Meetings that were not planned, also need to be taken into account, and they take up about 7%, rest is actually only 2% of the time. The rational organization of the workplace will soften the rigid schedule of the head of the SRT.

It must be properly equipped technically. The workplace also presupposes the organization of information security and the personal safety of the head. The director's desk is installed, as a rule, opposite the front door or slightly obliquely.

If you communicate with a client, he must clearly see your achievements. When designing a cabinet, leave an advantageous place to reflect personal achievements in the sphere of production. Hang in the office a beautiful, identical color frame with the registration certificate of the station, diplomas and various encouragement.

Make sure that the certification of the station was not expired, but with a fresh date of extension. If you work with insurance companies, place on the same wall documents on entering into a cooperation agreement with you . Emphasize this, that you are appreciated as a quality performer of works. Note that the employees of the SRT pass necessarily profile courses and have the appropriate certificates, because the pace of development and the success of the SRT directly depend on the availability of qualified personnel.

The organization and maintenance of workplaces assumes the presence of a good microclimate, and especially its temperature and humidity regime. It is good to install an air conditioner, an air humidifier, and an air ionizer.

The organization of the workplace presupposes the creation of adequate lighting. The room filled with natural sunlight increases the working activity. If there is not enough light, install an additional source with a soft soft light, while adhere to the accepted norms of illumination.

The organization and maintenance of workplaces also includes protection against the possible loss of confidential information directly from the office of the head of the station.

In order to be aware of all automotive novelties and to ensure quick communication with partners, the manager will need good and up-to-date software. It is necessary for the transfer of invoices, invoices, calculations, as well as operational cooperation with insurance companies and business partners.

In order to quickly resolve operational issues at the service station, a well-coordinated work of telephone and radio communication between the repair shops and the painting chamber is necessary . It will not be superfluous to have a director's switchboard, since you can talk to several specialists at the same time. You can also install a duplicate answering machine.

The management of the station, as well as its qualified personnel, corporate culture and reasonable prices - these are the requirements that a modern service station must meet, and this directly depends on the person in charge.