The work of the hostess is a vocation

More often on the pages of Internet resources to find work, you can meet such a job as a hostess. This word for many people still remains incomprehensible and may cause some not very relevant associations. And, by the way, there is nothing "like" in this profession. After all, the post "administrator" you do not associate with something indecent? A hostess is, in fact, an administrator, only his job is not to control the work of staff and financial management, but work directly with the guests of the establishment, whether it is a restaurant, a cafe or a hotel. Its main task is to meet and serve visitors so that they want to return here again and again.

What are the responsibilities of the hostess? In the job description, which, I must say, rather big, they are painted literally on points. Here are the most basic tasks that an employee (more often an employee) should perform at the hostess positions:

- it is welcome and welcome to greet guests who come to the restaurant (or other institution where such a position is provided) with a smile;

- to accompany them to the table and help to accommodate, offer menus, recommend those or other dishes;

- accept orders (including by phone) for reservation of tables;

- to control cleanliness in the hall, at the entrance and in the toilets;

- monitor the serviceability of equipment, plumbing, inventory, accessories, etc .;

- regularly check the availability and purity of consumables, for example, napkins, toothpicks, etc .;

- coordinate the work of the waiters and, if necessary, help them;

- to take an active part in the daily cleaning of the institution;

- to have high communicative skills, stress resistance and good Memory, in order to establish professional contact with each guest. Permanent guests need to know not only in person, but also by name. It is also desirable to further study their culinary preferences, behaviors and other nuances of a personal nature;

- Be aware of all the events, actions and special offers of the institution, to tell the guests about them;

- to know at least one foreign language at a conversational level (English or French, and ideally, of course, both).

Perhaps someone will feel that the hostess is not such a difficult job. But there are enough pitfalls and all sorts of nuances here. Not everyone is capable of every day, despite the bad mood and the desire to "kill his neighbor," to portray genuine joy on the face, open the doors to each visitor, engage with them in a lively dialogue and make each guest feel the most important And important. And it does not matter whether a person came in with the goal of rolling a feast on a mountain or just drinking a glass of mineral water. Hostess is a hospitable, hospitable, caring hostess who should meet visitors just as she meets her friends at home. Each guest should be given attention. No one should feel deprived.

In addition, it is not uncommon for a restaurant to come with children. The secret obligation of the hostess in Moscow is to communicate with them. If the child likes that in the restaurant he was given a balloon and even gave a coloring with colored pencils, he will certainly want to get it again. Thus, the child can make his parents permanent customers of the institution.