Elevator does not work: solving the problem, where to go and recommendations

"The elevator does not work" - you will agree, it is not very pleasant to see such a sign at the entrance to the entrance. Even for those who are light, and even more so if you carry a child or heavy shopping bags. What, except for the spoiled mood, is threatened by a non-working elevator, and what are the ways to solve this problem?

Russian roulette

Often, a faulty elevator can be very dangerous. For example, in Cherepovets because of him almost an accident happened with a two-year-old child. His father tells that he was going with his son for a walk and was going to bring the carriage to the elevator. But before he could press the button, how the device worked spontaneously. The elevator began to sink, pinching the stroller between the floor and the roof of the cabin. By a lucky chance, the rescuers were not far away, and the carriage was made on conscience. The child did not suffer, but it was possible to pull it out of the crumpled cradle with great difficulty.

It is after such incidents, unfortunately, and raise questions about why the elevator does not work, where to complain and to whom. Prior to this, the relevant authorities do not even think to solve the problem. Such careless attitude to work, of course, must be punished, and the elevator - must be replaced.

But how really?

The elevator industry itself is hopelessly obsolete. Particularly deplorable situation is in the regions. Even the elevator operators themselves ask the residents of the house to report any detail related to the malfunction or suspicious operation of the device. After all, it's better to check everything and fix minor problems once again than to be behind bars or deal with the consequences of emergency.

According to statistics, only one-fourth of all Moscow elevators are fully serviceable. Because of the crisis, until recently, the authorities simply did not have the opportunity to allocate funds for the repair of the elevator economy, and the existing mechanisms and structures just developed their resources. After the provision of financial support in 2011, the situation in this sector has improved, but only in the capital. In the regions, elevators still work, as they say, at the limit. Many of them are already more than 25 years old. But the older any mechanism, the higher the probability of its failure.

It is necessary to complain!

According to representatives of Moslift, complaints about the fact that the elevator in the house does not work, they are received regularly. The tenants have many claims: the cab stops abruptly, then it shakes violently during the movement, then the doors open and close with effort. And it is these complaints, they say, that help to solve such problems. Therefore, if you notice a malfunction, do not hesitate to immediately report it to the management company or dispatcher.

The elevator operators themselves will better check their site for safety once more than they will later be brought to criminal responsibility. So they are only happy with the passengers' complaints. And the director of Moslift declares: only the elevator, in which all inspections and routine works are carried out in time, can be absolutely safe for movement.

Safety and simple rules

In Russia, there is a special organization dealing with these problems - the Russian Lift Association. In her opinion, one should either introduce control at the state level, or solve the emerging difficulties through self-regulation of this industry. Finally, not the least role is played by safety techniques and the ability to properly use the elevator.

"Who does not know this ?!" you will say. In fact, the fact that the elevator does not work, the passengers themselves are to blame. For example, they hold the doors with their hands when closing - and this leads to a reduction in the established life. It is also forbidden to drive a wheelchair with a child into the elevator: their weight is insufficient to trigger the fuse, and this can lead to an accident. It's best to take the baby in your arms, and roll the wheelchair itself after you have entered the elevator. When you exit, you need to do the same, but in the reverse order.

In short, the elevator belongs to the category of potentially dangerous transport, and this must be remembered for everyone.

How to recognize a malfunction?

A number of factors can signal a poor-quality condition of the elevator mechanism. If the sign "Elevator does not work" you did not see, but the cabin unexpectedly started moving before pressing the button, this already indicates its malfunction. Hence, the blocking mechanisms are out of order, and in order to avoid accidents, it is worth immediately informing the dispatcher.

There should not be a lift in any case to start moving before the doors are closed. Otherwise, the malfunction is subject to criminal punishment, and Rostekhnadzor will deal with the guilty. This is the most extreme instance, and they will check the elevator if necessary - no one will cope better with this task.

Who should repair?

If the elevator does not work, where to call and write? In this case, contact the dispatcher of the service organization. It is possible to repair the elevator as the local housing office or representatives of your cooperative, as well as the partnership of the tenants themselves. In any case, the declared malfunction must be eliminated as soon as possible - within 24 hours after the complaint has been received. The elevator does not work, but on the calendar - a day off or a holiday? Call the emergency service of the city, she will certainly come to the rescue.

And if the problem is not solved?

The elevator still refuses to carry tenants, although several days have passed since the application was submitted? Then apply with a written complaint to the organization itself, exploiting the economy. The municipal services are obliged not only to keep public property clean, but also to repair it as necessary.

In the management company you will also be told why the elevator does not work. For example, a lifting mechanism has failed - it will require expertise and replacement of all equipment. Such issues are no longer solved by communal companies, but they are also obliged to inform you about them.

If, however, your appeal in writing is left without attention, then please contact the extreme authority - Rostechnadzor Administration. After all, it happens that the management company promises to repair the elevator, and she only stops his work and seals the cabin. It can last weeks or even months, before the tenants turn to Rostekhnadzor. Better at once to the prosecutor's office.

How to file a written complaint?

So, the elevator does not work, where to contact you know, but how to do it correctly? The main thing here is to state concrete facts and give exact dates. It is advisable to avoid emotions and minor details when writing. Otherwise, to delve into the essence of your problem will not be easy.

Complaints about a non-working elevator can be either individual or collective. But in any case, it must be literate and, if necessary, be supported by appropriate documents.

Moments that must be in the application:

• Requisites . Here you specify the address of the house, the number of the entrance, as well as the apartment numbers. Write also the details of the company you are applying to, specify the name of its manager. All this - the so-called cap, which is located in the upper right corner.
• Title . In this case it is a complaint, claim or statement. It is located in the center of the sheet.
• The crux of the problem. It is obvious: the elevator does not work, and no one is going to repair it in the near future. You can state your claims by supporting them with articles from the law on consumer protection.
• Norms and rules. They are here too will not be superfluous - those norms that regulate the performance of all planned works related to the functioning of the elevator. For example, the date of its commissioning or the timing of the proposed repair work.
• Justification and request. It is necessary to clarify on the basis of what the matter should be handled by the management company, and also to state its request.
• Signature and date. If the complaint is made collectively, only the tenants officially registered at this address can sign their signature.
• Applications. They include the documents that you support your claim.

Prepare the application in two copies. The first one is sent to the destination, and the second one is kept with you.

The financial side

Malfunction of the elevator - proof of violation by the authorities of security requirements. Residents of the house are consumers of services provided by the management company. So if these services are not fully provided to them, you can also complain to Rospotrebnadzor.

In the most neglected case, if the lift requires major repairs, troubleshooting may take a week. During this time, the tenants will then recalculate the residents. For each apartment at home, for each day of downtime there are about 5 rubles, if all this time the elevator does not work. The recalculation is carried out after a written request to the management company. And if the breakage is not eliminated for a long time, the communal workers will have to pay a more serious fine - several tens of thousands of rubles.