The art of negotiation: the basic rules. How to negotiate with people?

People must learn to hear each other, take the position of the other and be able to negotiate. Otherwise, human life will turn into an endless stream of quarrels and conflicts. Undoubtedly, they occur in any family, society, but it is necessary to learn how to effectively resolve disputes through dialogue, with the goal of reaching a compromise. The decision that suits both sides of the conflict is the result of the art of negotiation. Coming to a compromise is sometimes more difficult than solving the problem unilaterally. This is a vicious circle, which exacerbates the consequences of the crisis, and does not eliminate the cause.

The art of negotiating

From an early age a person has to fall into conflict situations. Already during the children's games in the courtyard, he realizes that not all peers think like him, and the point of view for the same actions is different. Soon comes the understanding that it is better to resolve disputable situations calmly. In this article we will consider several rules how to negotiate with people diplomatically, without offending others and not humiliating ourselves.

What unites politicians, businessmen, successful people and artists? This is the ability to speak clearly and convincingly. It can be noted that not a single journalist has been able to embarrass some of them with his piquant questions, they always neatly come out of the situation and turn out to be "winners". The trump card of their victories are correctly chosen words, metaphors, emotions, phrases and gestures. This - masterful possession of psychological techniques and words. The ability to negotiate is a whole art that needs to be mastered. Therefore, public people are excellent diplomats, they easily find an approach to any person, they are able to build a constructive dialogue, they easily resolve the disagreements that have arisen. The ordinary person has much to learn from them.

Compromise

Disputes and conflict situations arise everywhere: in school, at work, in the family, on the street, at the institute and in various public places. And how effectively the dispute is resolved, the authority in the eyes of others will increase so much. What does "effective art of negotiation" mean? By definition, this is a successful outcome of negotiations between two or three parties, in the process of which a compromise was found. In turn, a compromise is a voluntary and mutual concession of all parties to the conflict on a benevolent note. The phrase "agree" implies a mutually beneficial solution. And if it is found, then people have come to a mutually beneficial option, that is agreed.

Understand, hear, listen and insist

Surely, many leaders, sitting at the negotiating table, sincerely want to find a satisfactory solution. But attempts fail, because at the first minute it becomes clear that it is simply impossible to agree. And, to my great regret, they do not try to resume the dialogue again.

How to master the art of negotiation? Rules that are developed by specialists will help to get out of any situation. Endurance, patience, self-mastery and focus on the most important are the basic factors on the road to compromise.

A good example are politicians or big businessmen who have been negotiating with partners or competitors for many years. Most often the negotiations end on a positive note.

Way to success

For a successful dialogue, all participants in the "round table" should:

• Listen carefully to the interlocutor without interrupting, even if his arguments are absurd;
• Show respect for the interlocutor;
• Do not allow aggression, pressure, perseverance towards the opponent;
• To celebrate merits and achievements;
• Speak calmly, confidently without emotion, operate with arguments, facts, give evidence;
• Come to a compromise in a diplomatic way.

This is the art of negotiating, the rules of correct communication will always be useful in life.

Of course, all the nuances can not be listed, on this account there is a special science - social science. These are just the basics, without which effective negotiations will not take place.

The art of negotiating in the form of a poster

Many people are frustrated with a quarrel with a friend. What should you do in such situations? How next time to reach mutual understanding, avoiding conflict? In this case, experts recommend developing their own rule "The Art of Negotiating," a poster in this case will be a good tool. Everyone saw a cartoon about Carlson, who called himself "the tamer of the mistress." He was able to locate the most harmful Freken Bock to himself. Sometimes it is useful to imagine yourself as this hero and write a memo to communicate with any person. To recall the bitter resentment, to explain to myself why this offense arose. The main thing is to be honest, because no one is offended by bad weather or a stone that has stumbled. You need to create your own recipe for avoiding grievances.

1. What prevents people from understanding?
2. What feelings are neutral?
3. What helps to understand others?

Thus, the art of negotiation will become more understandable. A poster hung in the room will help in this matter.

Communicative process

Communication is an integral part of the successful functioning of many professions,
The specificity of which is to communicate with people. Uniqueness lies in the ability to listen, understand others and perceive the information received. The goal of communication is the relative balance of the parties, in which their goals, thoughts, interests are defended, but as a result of which the parties come to a definite agreement. In fact, you can always agree with everyone - with the seller, the buyer, the employee, the partner, the boss. Why is the ability to negotiate called art? The fact is that in ordinary life not all people write poetry, play the piano, draw, dance or sing. Talent is laid in every person, someone has stronger expression, someone weaker. And the possibility of development makes it possible to improve the makings and become a real professional in their field. Not all are given the art of negotiating, the rules of mutual consent will develop this quality. Certain methods, courses, trainings will be an excellent "self-taught".

The art of diplomacy

Valuable diplomacy skills are needed everywhere. This skill in perfection should be owned by any manager or manager. This does not mean that other employees will not need this quality. The art of negotiating diplomatically is highly valued in our time. Ability to conduct a proper dialogue with employees, suppliers, exporters, consumers is necessary at any job. By understanding this mechanism and applying it in practice, you can take a leading position.
Unfortunately, in difficult situations, a person either surrenders immediately, or attacks an opponent. This is the peculiarity of people - without thinking, to do things. In order not to complicate the situation, good preparation is needed, which begins with the question "What do I want to achieve as a result, what do I strive for?". After determining the goal, it is necessary to conduct an analysis and comparison, then adjust the judgment and plans for the future and again be "alert". This is the art of negotiating. Social studies as an academic subject, which has collected a lot of social sciences, will teach you to improvise when there is absolutely no time for preparation.

A common example

For example, an experienced employee decided to leave, motivating his departure by the fact that he was no longer satisfied with the schedule of work and pay. An unexpected statement needs to be reacted urgently, but in such a way that the interests of the head are observed, because a valuable employee does not want to lose. A lot of time and money can be spent on searching for and learning new things, but the arguments of the departed are also understandable. How to act in this situation and not make a mistake? This will teach art to negotiate.

If the chief is unable to find a solution in such a simple situation, then he is unlikely to cope with difficult tasks. Most likely, the short-sighted leader will not stop the employee and try to look for a solution. But it is the trade-off in this situation that can be maximally beneficial for both sides. And there are many such examples. What is the essence of the process of agreement? Let's try to understand.

The process of agreement

The first thing that happens in this situation is a clash of interests. Personal interests are known. But in order to objectively assess the situation, it is necessary to prioritize the right way, and it is quite simple to do this. It all depends on the task that the person has set for himself, what purpose he pursues, how much does he need? In addition, it is necessary to understand the interests of the opponent, otherwise there will be no compromise. If the motive of the opposite side is not clear, and the interests are hidden, the simple way is to visually swap places, imagine yourself in the place of the interlocutor and think about what problems might arise in him, what worries him and so on. And having communicated with the general friends, it is possible to understand a situation as a whole, to receive the additional information which will help to make the right decision.

All of the above helps to understand how to properly negotiate, get out of difficult situations and find a compromise in a diplomatic way.