Taxi "Mostafi": employee feedback

The Moscow taxi service appeared in the Russian capital in the autumn of 1907. Since then, this sphere of service has been growing and improving with the city. For more than a century of history, we have collected a unique experience in servicing passengers. It is best to tell about "Mostafi" reviews of employees who happened to be part of the capital's legend.

How to start "Mostafi"

Taxi ... Moscow begins precisely with it, is a legendary attribute of the capital. Sung in feature films and songs, a yellow car with black checkers and a friendly silent driver greets visitors to the capital at the airport, at the railway and bus stations, the streets and squares of the metropolis.

Everyone who comes to the capital, one way or another, faces the city service of "Mostafi". Moscow, reviews about which are beginning to form with impressions of the services of carriers, with each year is getting better. The main taxi service tries to keep the "brand" and keep up with the high modern requirements, remaining the best city service.

Meet on clothes

The time when the ancient "Zhiguli" rushed through the city with drivers who did not know the streets of the capital, long ago and irrevocably passed into the past. To win the right to transport townspeople and city guests, taxi services need to meet many demanding criteria.

In the city there are more than 40 services providing comfortable transportation services to the population. Among them there are economical options, and expensive services on prestigious cars, and middle peasants.

Among the many companies, the flagships of the industry are distinguished by the availability in the fleet of fresh and modern cars with good technical condition. Also on the market there are carriers that can offer a rare or exclusive car to the customer. Despite the large flow of passengers, there is a serious competition for taxi customers.

"Mostafi", reviews about taxis which are exceptionally positive, is the undisputed leader, setting a high level of requirements for customer service. This is also explained by the fact that all the shares of OJSC Mostafi are owned by the city municipality.

What conquers its customers "Mostaxy"

Reviews of employees working on comfortable cars of the brands "Ford" and "Mercedes", allow an unbiased assessment of the high quality of this service. The fleet of cars of a class "comfort" and "business" allows to keep a level of service on inaccessibility for many heights.

However, comfortable travel around the metropolis in an air-conditioned car and a personal Wi-Fi access point does not guarantee success. The drivers of business-class cars use such a move as opening doors to passengers. It is also possible to meet at the landing site with a sign. This underlines the importance of the latter and thereby increases the number of regular taxi customers.

"Mostafi" can also offer a child seat. And if you have no modern gadgets with you, then during the trip the driver can give out a tablet, which is in the car especially for passengers. To transport animals, you must make a warning when ordering, and for an additional fee you will have this service.

For foreign guests it is possible to order a car with a driver-interpreter. The range of services that the carrier provides is simply enormous. That is why this service is the most progressive and dynamically developing company among the taxi services of the capital.

New technologies

In addition to enveloping the care and participation of the service, the taxi service has developed special software for passengers on the platform of the Android and iOS operating system.

The application gives the opportunity to order a car, track the route, find out the fare. It is possible to pay for travel by electronic vouchers. In addition, you can pay for the fare using a bank card in a non-cash way.

Who does not have gadgets on these operating systems, can order a taxi online on the company's website.

Today, more than 50 thousand customers are constantly using the application to order a car.

Dispatching service

If the order is made by phone, then the client can make sure of the professional approach of the employees of the service to work. A pleasant female voice, distinct right speech, concreteness and clarity, understanding the wishes of the client turns once phoned to a regular taxi customer. "Mostafi", in addition to the modern fleet of vehicles - it's a friendly and united team, knowing how to build work with customers, so that the latter had a desire to call the service of this service next time.

Drivers

For a person who has come on commission, one can immediately understand his attitude towards work. If he is unshaven, has a sleepy appearance, a bad smell from his mouth and is slovenly dressed - most likely, he does not consider it necessary to change his habits while working in a taxi service.

And he certainly is not an employee of Mostafi. The drivers' comments about their service, colleagues and management indicate that all the employees of a large collective appreciate and respect the place where they were lucky enough to work.

Exceptions to the rules

Of course, the employees are all different, there are also not very polite people who know little about the urban road network. Sometimes there are individuals who are completely incapable of communicating politely with the clientele. Such personalities are no-no and they emerge in various wonderful companies in order to spoil the image. They met in the best taxi park of the capital. Having manifested themselves on the negative side, such employees lose their place. Most of those who came to the service, understand what the work in "Mostafi" is. Feedback from drivers with experience indicate that the work in this company is very important for them, and all the active employees appreciate it.

Corporate Ethics

The rules for the behavior of the personnel serving the client are simple and familiar to everyone. A person should look nice, have competent speech, be considerate and courteous to the client. The customer is the end result of the entire service. The negative experience gained by the passenger leads to the fact that the latter simply will no longer use the services of the company. So the competitor will have more opportunities.

Many will say - nonsense, one or two clients do not decide anything. But the staff and management of the service do not think so. If we turn a blind eye to cases of poor quality of services rendered, this leads to the fact that the number of such situations on a company scale will grow rapidly. The management closely follows the situation. This is confirmed by negative feedback on the work in "Mostafi". Their single inclusions on the background of positive characteristics testifies to strict control by management over the business environment at the enterprise.

Forge of staff

To become an employee of the company, you must first go through a complicated interview. The applicant must have high professional qualities, know the city's highway and freely navigate the city. Another important quality that must necessarily be present for a candidate is that he must be balanced and non-aggressive in character, and at the same time be able to solve conflict situations. Of course, knowledge of the Russian language and correct speech are also one of the criteria for selection.

Those who were lucky enough to successfully pass the interview, and the competition for one place is 10 applicants, for a few days are sent for special training.

The training center pays special attention to road safety, the technical device of the car, standards of conduct with customers. All taxi drivers simply have to be good psychologists. This helps in the work to avoid acute conflicts and in advance to soften the maturing exacerbation. This skill is the main work in "Mostafi". The drivers' comments tell about the cases when the customer the next day called the dispatch service and apologized for his behavior. Such cases only confirm the high professionalism of the company's employees.

For employees, training sessions on contra-driving, aimed at avoiding unpleasant situations on the roads, are constantly conducted, which increases the skill and skills of drivers. Comments on the work in "Mostafi", which the drivers share, confirm their leadership positions not only in the market of services. Every second taxi driver of the city would like to be among the permanent employees of this company. And the feedback on the work in "Mostafi" of the current employees, telling about the worthy labor remuneration, the quality work of the technicians who service the taxi fleet, the relations in the team, only confirm such statistics.

Green map

The management of the company thinks not only about profitability. She is worried about the ecological state of the environment in her native city. Despite this, the company was forced to abandon the purchase of electric vehicles from Renault, although it previously announced its interest.

A negative decision on this project was caused by several reasons:

• The lack of infrastructure for fueling vehicles in the city.
• The high cost of a car that exceeds 1 million rubles.
• A small run without recharging.
• The small size does not allow to use the car in a premium class.

The transfer of the company's transport to gas fuel is the solution to the tasks of protecting the environment that Mostafia sets itself. Reviews of employees who have experience working on cars with gas equipment, indicate a whole range of advantages of such a solution. Here are the main ones:

• Savings in fuel costs range from 40 to 60%.
• The resource of the engine increases to 20%.
• Reduction of the emission of harmful substances into the atmosphere several times.

At the moment, the company's analysts are studying the proposals of Korean manufacturers Kia and Hyundai, which produce cars designed for gas fuel. In addition, the feasibility of retrofitting an existing fleet is being studied.

Perspectives of the company

For a short period of time the company was able not only to win its niche in city traffic, but also to become a true metropolitan taxi service that sets a high level of service among all Moscow carriers. The company was able to win respect not only among passengers. In the labor market, the vacancies of the firm are of great interest. The personnel department is constantly attacking those wishing to get a job at Mostafi.

The feedback of the staff tells about the constant improvement of the approach to work, the expansion of the list of related services. Marketing efforts to conquer this segment of transportation allow the company to continue to grow, increasing its share of the market presence. Expansion is not the main goal for the enterprise. The most important is the provision of world-class services accessible to the residents of the capital. And the firm is confidently moving towards the goal.

The main characteristic of the service and its employees is provided by a Moscow customer, who, if necessary, dials the number of "Mostafi" again.