Stakeholder - who is this?

It would seem that not so long ago the presence of any company in the market depended only on turnover. But to date, the position of the enterprise is influenced by the way consumers, municipal and state authorities, media, shareholders and so on perceive it. Each past year shows that the need for cooperation with these groups is perceived by the market as an important coordination task. Transformations of this kind found reflection in a new term - "stakeholder management." Further in the article we will discuss this definition in more detail .

Terminology

Consider the concept of stakeholders. There is a certain group of individuals or organizations that invest their resources and capital in the company. In addition, they contribute to the growth of purchasing power, the dissemination of information about the firm and so on. A steakholder is a person (legal or physical) with certain interests, rights or requirements. They are presented and directed in relation to the system and its properties. This is the general meaning of the word "stakeholder". It can be said in other words that there is management of relations between the parties concerned. In the modern world, stakeholders are organizations or groups of individuals that are the foundation of the success of any organization.

Classification

It can also be said that a stakeholder is an organization (an individual) that has a direct impact on the system. As such, the classification of groups does not exist, but one can cite the most common examples. The following groups can be distinguished as groups:

1. The buyer (the acquiring party). Here the stakeholder is an individual or an organization that purchases the goods (service) from the contractor. In the person of the buyer, the customer, the wholesaler or the owner act.
2. Client. A person (legal or physical) acquiring a product (service).
3. Provider. In this case, we mean the party with which the contract of supply of a particular product (service) is concluded.
4. Manufacturer. This person is responsible for performing the work, which must satisfy the needs of the user.
5. Consumer. This person (group of persons), which benefits from the operation of the goods (services).
6. Accompanying party. A person (physical or legal) who provides services to accompany the goods.
7. Liquidator. A person (legal or physical) who seizes and decommissions the system in question, as well as all related services.
8. Inspector. A person who checks compliance with the required standards when putting the system into operation.
9. Regulatory authority. A person (physical or legal) who checks the system during operation for compliance with requirements.
10. The Creator. A person who is engaged in the creation of projects, testing of goods (services), and also performs the basic tasks of development.

Identification

As you can see, each system consists of certain stages. This is the development of the project, its production and implementation, operation and subsequent liquidation. Each stage is served by a specific category of stakeholders. They have their own interest in the newly created system. Specific actions are needed to accurately identify and approve the entire set of stakeholder needs.

Quality control

Stakeholders necessarily establish in each project different goals for achieving high quality of the goods. Subsequently, the organization undertakes to perform audits to ensure its provision in accordance with the approved plan. The purpose of such events is to identify all the necessary nuances at all stages of development to ensure the correct development of the product. This, in turn, allows you to achieve high quality products (goods).

Management of risks

A steakholder is a company with a certain interest in the system in terms of risk management. The constituent parts of this process include the description of categories, technical and coordination tasks, as well as all limitations and assumptions. In addition, it is necessary to create and constantly maintain a risk profile, which indicates the importance of each of its species separately. All these points must be documented and formalized without fail. The criteria are determined by the importance that the stakeholders themselves establish. It should be borne in mind that the risk profile can change from time to time. All information on deviations must be provided to stakeholders. In turn, they conduct an analysis of possible risks. If necessary, they also decide what actions should be taken to optimize the process. In the event that the stakeholders take the risk with the maximum value, then it must be constantly monitored in order to determine the necessary possible actions in the future.