Responsibilities of the seller-consultant in the store

The seller-consultant is one of the most popular vacancies for today. As a rule, employers present minimum requirements to candidates: a pleasant appearance, communicability, sometimes stress resistance, responsibility and focus on results. In other words, everyone can become a consulting salesman at first sight. However, not all so simple. Let us examine in more detail the duties of the seller-consultant and the peculiarities of his work.

Let's start with the fact that the duties of the employee and the requirements for him may differ, depending on the specifics of the store: household appliances, clothing, footwear, haberdashery, perfumery. As a rule, when it comes to complex technology: cell phones, tele- and video equipment, washing machines, refrigerators, cars, etc., applicants require specialized secondary or even higher education. The duties of the sales consultant include demonstrating complex novelties, explaining the operation principle of this or that device, which is quite difficult to do if a person himself has difficulty understanding what each button is for and what gives an additional function. The buyer can ask a question on installation, repair, adjustment, and the qualified employee of shop necessarily will give a professional advice.

To tell about a product so that it wanted to buy, and not just list the functions, properties and characteristics is also included in the duties of the seller-consultant. Professional trainers teach trainees "deliciously" to describe the technique in terms of advantages and benefits for the consumer and NLP technology. However, technology is technology, and without initially developed communication skills, this can not be avoided.

The duties of the seller-consultant also include exhibiting the goods on the display case, replacing price tags with price changes, stickers of protective magnets, and conducting periodic audits. In the absence of porters, the inspection of the sold goods (its complete set and working capacity), the design of the warranty coupon, falls on it . In some networks, the seller is required to offer a certificate of additional service and convince the buyer of the need to purchase it.

Also he must make a purchase - write a check or give an extract, hold to the cashier. If the store holds any shares, it must inform the buyer about it.

The duties of the seller-consultant of clothes include unpacking, ironing clothes, help in fitting. The employee must submit the item for fitting, and when the buyer leaves, hang everything in its place.

The responsibility of the seller-consultant of the mobile communication salon is to inform the consumer about the services of cellular operators, existing tariff plans, as well as the conclusion of an agreement for connection, credit registration, the calculation of the buyer at the checkout counter for the purchased goods, replenishment of the account, including with the help of cards.

In small shops, the seller-consultant is obliged to monitor the cleanliness of the store, the cleanliness of shelves and goods instead of cleaners.

At the same time, regardless of the place of work, he is financially responsible and must monitor the safety of the goods. In the event of conflict situations, he must try to resolve the dispute by his own forces as politely and correctly as possible.

The seller-consultant must comply with the standards adopted by the company: wear an established uniform, communicate with customers using the recommended phrases.

In general, the functions of the seller-consultant may differ, depending on the place of work. In small shops or departments, he can additionally perform the functions of loader, cleaner, credit expert, cashier. In large, as a rule, the official duties of each employee are clearly delineated.