It Outsourcing - Subtlety And Secrets

Achieving better performance is the task of the director of any company. By reducing costs and optimizing production, many companies pay attention to it's outsourcing. As you know, the best thing is what we do best. This is the main secret of outsourcing effectiveness: the company-customer is engaged in its tasks, and the outsourer company is the non-core tasks of the customer's company.

"Outsourcing" implies the transfer of services to computers and servers of another company. For large companies, this means that some of the services are transferred to another company, and for small and medium-sized companies, even a complete cancellation of their own IT department is possible. Thus, there is no need to maintain a staff specialist - to organize a place for him, to pay taxes, vacation pay - and the quality of computer assistance services is increasing. Having released resources and having freed the head of the head of the decision of non-core tasks, the company begins to work better.

However, the reduction in personnel costs is the tip of the iceberg. Where IT infrastructure optimization looks more interesting when IT outsourcing. After all, the company's PCs are serviced by impartial specialists, for whom effective work is most important. More importantly, perhaps, only that the company does not terminate the contract with them, and this is an excellent incentive to provide the best service, configure the network, computers and servers for maximum performance.

Although the concept looks easy, IT outsourcing has its secrets.

• Regulations: Limit and unlimited service rates.

Outsourcing involves subscriber servicing of computers. The price of service depends on the number of computers and the approximate number of emergency and planned visits. Some companies spend IT audit to assess this cost. The final figure fits into the contract. However, some companies do not limit their customers to such a framework, but provide an unlimited number of trips. It is clear that this option is preferable.

• Reaction time.

A staff specialist reacts instantly. However, if the company is multi-branch, then even this advantage in front of an outsourcing company does not exist. Although all companies promise the speed of the bullet, in reality they have to wait sometimes very long. Make sure that you have the optimal time for you to respond to the application. Some tasks, however, good companies solve and the truth instantly - after all, no one canceled the remote administration.

• Documenting works.

You transfer the services of another company, and it is obliged to provide you with a report on the work at any time. And the maintenance of the report should be extremely clear for you and your employees. It can be an IT structure plan, careful records of the work performed. Check the company simply - ask her to conduct an IT audit. Most companies will conduct it free of charge and show a report.

• List of works.

Be sure to coordinate with the outsourcing company all kinds of work that you are going to transfer to them. It is important for you to understand well yourself: the outsourcing company has no right to interfere in other aspects of the company's life. And if, for example, you did not give her the right to work with your 1C servers, they will not work with him, or they will constitute a separate act of work, and this is additional expenditure.

• Specialists.

Make sure that the company has good specialists. Do not cooperate with a company that is entirely composed of students. As a rule, their experience will not allow you to solve your problems quickly and efficiently. Let the maintenance cost you a bit more, but you will win in the strategic plan .

• Good outsourcing works for anticipation.

Outsourcing is sometimes imperceptible. This sign is not bad, but good work. If the company works clearly and without failures, it means that you pay the right people.