Duties, functions and job description of the seller of non-food products

The most important internal document regulating the activities of an enterprise is the job description. About her requirements in relation to sellers of non-food products, we will discuss later in the article.

The concept of the document

The paragraphs and sections of this document specify the duties of employees, their basic rights, as well as the scope of their responsibilities. The job description of the seller of non-food items determines the terms of reference for the representatives of this post, the procedure for their employment or transfer, dismissal or replacement because of illness. In addition, the actual correspondence of the seller's professional knowledge and skills to the requirements specified in the instruction is the basis for his promotion up the career ladder, promotion or re-certification.

Why is the job description of a seller of non-food items being developed

Many enterprises, whose staff consists of only a few people, work successfully without such administrative documents. In fact, they do not need them, since all instructions can be transmitted in a timely manner orally. However, with the expansion and increase in staff, the job description of the seller of non-food items becomes an objective necessity. It outlines the responsibilities of the employees, their powers and rights, which greatly simplifies the work for them and their leaders .

As indicated in the document

First of all, any job description allows the employee to understand what actions the employer expects from him, to whom he must obey, and what incentives or punishments can be applied to him. Careful examination of the paragraphs of the document can be useful in various controversial situations. For example, with unjustified claims from either side (employee or employer).

It is difficult to require the subordinate to perform duties that do not provide for the job description of the seller of non-food items. Its text is, as a rule, standard. At the same time, the seller is not able to evade the obligations assumed.

Peculiarities of job descriptions

Returning to the example of a small enterprise that grows and introduces internal organizational and administrative documents, it is necessary to point out one of the grossest mistakes made by many leaders.

The successful operation of an enterprise or company directly depends on the correct and full use of all available resources, including human resources. With the purpose of organizing effective labor activity of all employees and maximum correspondence to the place they occupy, special documents are being developed. They are called professional portraits, professions, qualification cards, professional standards, job profiles and competence cards. They provide an opportunity to adequately assess the skills, abilities and personal qualities of each applicant for a vacant position and choose the ideal employee. However, confusion in terms of, and even more so, substitution for one another does not bring the desired result. Thus, it is necessary to distinguish the job description from the job profile.

The job description of the seller of non-food products is developed universal and can not characterize the personal qualities of a person. Like any other instruction, it is announced to the employee at the time of signing an employment contract or contract. It is normal practice to write a receipt that the employee is familiar with and agree with its points.

Job description and duties of the seller of non-food products: the structure of the document

Let's look at the structure of the document described. Introduction:

1. General provisions indicate the attitude of the seller to the category of technical executors, as well as the fact that appointment and dismissal of him occurs in accordance with the legislation in the labor sphere on the orders of the director of the enterprise and with the participation of the manager of the indicated trade and warehouse. The seller is subordinate to the same employees.
2. Requirements related to education, as well as to work experience. As a rule, sufficient initial vocational education is enough. Depending on the individual characteristics of the enterprise, the requirements for length of service may not be presented.
3. Knowledge that the seller must possess. These include:

• Ability to study product categories and product range;
• Knowledge of how each category of product is applied , what care is required for the product, and rules for its disposal;
• Acquaintance with aspects of reception, storage and sale of goods;
• Knowledge of the programs used for accounting and implementation;
• The ability to make an inventory, identify and formalize a shortage or excess;
• Knowledge of the rules for handling defective products;
• Availability of good communication skills, as well as knowledge of the main types of sales, their main stages and methods of communication with different categories of customers.

The main part of the job description

The most important point of the document defines the official duties of the employee. In fact, this is exactly the job description of the seller of non-food items. A sample of most formulations are proposed by many special periodicals. So, from the seller it is required:

1. Offer and demonstrate products, as well as assist customers in choosing and illustrating all product possibilities.
2. Calculate the total cost of the purchase.
3. Execute the sale of goods in compliance with the cash discipline.
4. Carry out timely production of the products in the windows as needed.
5. Know the rules and methods for designing showcases.
6. Keep the workplace clean.
7. Monitor the working equipment.
8. Take part in the reception of goods and their preparation for the exhibition in the sales hall for subsequent sale.
9. Actively participate in the inventory process, as well as in finding a source of shortage, excess or re-sorting of goods.
10. Maintain documentation and reporting on goods sold (if necessary - in electronic form).

This item can be expanded if it is a post with additional responsibility. For example, the job description of a senior non-food seller includes the transfer of managerial functions related to interviewing and internships for new employees, as well as the regulation of the activities of other sellers.

Completion of the document

In addition to those listed, the document described includes the following items:

1. The list of the rights of the seller of non-food products, including the opportunity to read the instructions and management projects relating to trading activities, and the right to propose to the authorities their proposals aimed at improving the existing storage, accounting or sale of products.
2. Responsibility and penalties for unlawful acts or failure to perform their functions. Generally, this clause contains extracts or references to relevant legislation.

At the end of the document indicate the schedule in accordance with which the employee will be engaged in labor activity, as well as his salary.

The document contains graphs for entering the date and signatures of all parties. The employee should write the phrase "with the instruction is acquainted" by hand, or it can be printed.

Documents adjacent to the job description of the seller

If the sellers working at the enterprise or in the company successfully manage all the functions of accounting and sales of goods, then their activity is regulated by only one job description. However, if necessary, it is possible to distinguish between the duties of each employee and the job description of the seller-cashier of non-food items.

Its paragraphs describe the rules of the employee's work, taking into account the observance of the cash discipline. This includes the procedure for accepting money from customers, a set of phrases for greetings and communication, as well as the security measures required when dealing with large amounts of money.

In contrast to this document, the job description of the seller-consultant of non-food products describes in more detail the intricacies of the employee's work in the trading room (deep knowledge of the range and rules of communication with customers).