Claim for the quality of the goods: the specifics of the document

A rare resident of modern Russia has not faced such a common problem as the purchase of a poor-quality product or service. How to act in this case, what documents are needed in order to prove to the seller its own right and force it to return in vain the money spent? All this in our article.

The easiest way is to go to the store or to the company that provided the service and try to negotiate peacefully. But, unfortunately, this is possible only if the seller is really important to his reputation and he does not want to risk it because of the conflict situation with the client.

In most cases, alas, the optimal way out for the buyer is a claim for the quality of the goods, drawn up in writing and presented to the supplier of the service or product as an official document. This is an intermediate stage between the peace talks and going to court, which is designed to help the parties settle mutual claims in pre-trial order. In fact, according to lawyers, this is the only adequate way to get monetary compensation from the vendor without lengthy procedures and payment of court costs.

Compiled competently and in accordance with some rules, the claim for quality of the goods will help the buyer not only to resolve all existing disputable issues, but also to win the court if necessary.

In principle, this document is made in free form, but it is better to follow a certain sequence of statements, making a written claim as much as possible on an official document. If you are not an expert in conducting business correspondence and are not strong in legal terms and wording, it is worth turning to a professional.

In most cases, the claim for the quality of the goods, a sample of which can be found very simply, can also be compiled independently. Here are a few key points that must necessarily be present in it:

- Indicate the full name of the organization with which the conflict arose, as well as the data of the claimant. Usually this information is written in the upper right corner, as on standard applications.

- A detailed and clear description of the problem that occurred, indicating the date of purchase, the check number, the name of the purchased goods.

- Date of initial contact with the store or firm and the result obtained during the attempt to resolve the conflict verbally.

- Reference to the Consumer Protection Law, indicating possible consequences for the seller.

- Indication of your reference to independent experts (it is better to put the supplier of the product or service to the knowledge that you have resorted to the establishment of truth by third parties).

- Also, the quality claim may at the end contain a reference to the fact that in case of a non-modern resolution of the conflict or the seller's refusal to settle the disputed points, you will prepare a statement of claim in court.

When the document is compiled, print it in at least two copies. This is necessary for the seller, at the time of making a claim, to put on your copy a signature and date, which in the future will indicate that he was aware of the emergence of a conflict situation.

If your claim for quality is ignored, or the other party does not want to accept it from you for any reason, you can go for a little trick. Send the document by mail, but be very careful when choosing the form of departure. The best option will be a letter with declared value and a list of attachments. In this case, you can always easily prove that you have been sent exactly the claim for the quality of the goods, and not any other document, which you can not do if you send a custom or simple letter.