Business conversation

Business communication is a kind of social communication, which is a complex and multifaceted process of development in the service sphere of contacts between people.

Business negotiations play an important role in political, commercial and entrepreneurial activities. When communicating with business partners, understanding their psychology and the interests of the organization that he represents, can become a determining factor in the course of negotiations.

It is necessary to understand what your business partner wants, and then, taking into account his interests, make him want what you need. Ability to listen carefully to the interlocutor, encourage him, help self-affirmation is of no small importance. On this depends the effectiveness of the conversation and the degree of mutual understanding reached.

The most important components of professional culture are:

1) the ability to conduct business negotiations successfully and efficiently;

2) ability to work with documents;

3) the ability to correctly compose the text of the document.

Business communication means that people communicate in the course of communication to carry out joint activities. Business communication consists of several stages:

1. Acquaintance, installation of contact;

2. Analysis of what is happening;

3. Discussion of actual problems;

4. Mutually beneficial solution of the problem;

5. Completion of the contact.

In business relationships, people adhere to a certain style

A) subordination (supervisor-subordinate);

B) service-comradely - between colleagues at work;

C) friendly.

Types of business communication:

1) persuasive - is aimed at asserting one's own position before the partner and reorienting the goals;

2) cognitive - aimed at the development of new information, as well as its application in practical life;

3) suggestive - it is necessary to exert influence with the aim of changing motivations, values, behavior and even attitudes;

4) expressive - is aimed at influencing the mood of the partner for the purpose of changing it, a kind of provocation of feelings that need to be called in order to be able to better achieve the goal.

Service business communication is a combination of both business and interpersonal interactions. At the same time, participants in such communication are guided by conflicting interests. In the course of such communication, certain clashes arise, and often open conflicts. In order to avoid such moments, it is necessary to know the various forms of communication and technologies of influence on people. This is especially important for managers, specialists, managers, since it gives the market relations the character of civilized relations, allowing to achieve the expected results from negotiations and other kinds of business communications.

Business communication in the organization is manifested not only in internal connections, but also in external ones. Formally, it acts as a system of subordination, set by the company's management, based on general economic needs. Communication in this sense is given such mandatory characteristics as severity and differentiation of workers. For small groups of workers of the same level, a more personal interpersonal interaction is permissible, that is, the relations between them can be comradely or friendly. Although it is possible and in these small groups the emergence of tension and conflict. To detect these deviations in the communication of company employees, special methods are used.

The main forms of business communication are business conversation, presentation, meeting and negotiations.

Business conversation is necessary to influence the interlocutor to change the business situation in order to create new business relations.

The presentation is a public presentation of a recently appeared product. Such communication pursues the goal of creating the necessary opinion on the form, etc.

Business meeting is a kind of managerial activity of the management, allowing to organize an exchange of information and opinions between employees.

Negotiations accompany almost any activity. Their goal is to reach an agreement on participation in a certain activity of business parties with mutual benefit.