Tour operator "Russian Express." Reviews of employees and tourists

When going to go somewhere to rest, it is important to choose a reliable service provider. For example, "Russian Express" is an operator offering a variety of tours to more than 90 countries.

About company

The company, which is now a large holding company, has been on the market since 1996. In modern reality, it can rightly be called one of the largest participants in the tourism business.

The main office is located in Moscow at ul. Zemlyanoy Val, house 59, page 2. In different regions of the country there are more than fifty travel agencies operating under the signboard of the company and having the appropriate authority. A few thousand more agencies are entering the client network, which realize the most interesting and fascinating tours. The list of services is quite wide - from available group excursion tours to individual packages.

Opinions of employees

How is the employer provided by the Russian Express tour operator? The feedback from employees is no less interesting than the tourists, as some people view the company as a place of work.

In the aggregate, there are more positive moments than negative ones. The company operates in a modern comfortable office between two metro stations: Kurskaya and Taganskaya. The company is considered attractive for potential employees. It can not be said that she pays big salaries, but there are no delays with them. In addition, in the pre-crisis period, a system of bonuses was practiced, which had to be abandoned in order to survive the difficult times with the least losses.

If you analyze what the Russian Express Tour Operator is an employer, the responses in its majority are called, as a minus, not quite a convenient location. To get there on foot from the metro, it will take about 15 minutes. On personal transport it's rather difficult to get because of problems with parking. In addition, many would like to receive higher wages and have a good social package.

Among the merits is called a well-functioning team, a good psychological climate, the opportunity to study and go to promotional tours. And also a strong argument in favor of working in the company are firmly occupied positions in the market and confidence in a stable future. A snack or a full meal can be done in the business center itself, where the office is located, and in cafes that are nearby. The company has a small staff turnover, people are holding on to the place. But lazy employees are not tolerated here. Those who want only to receive wages without any effort, may not consider this company as an employer.

The positive side of the tour operator, according to tourists

Quite a lot of laudatory words can be found about the company "Russian Express" (tour operator). Reviews of tourists who bought tours here agree that the prices are quite democratic. Often lower than competitors. At the same time, the quality remains at a high level.

An unconditional plus is a wide range of offers both for countries and for the program. High professionalism of employees helps the client to choose the most suitable variant for him, taking into account his desires and possibilities.

Negative aspects of the tour operator, according to tourists

But there are not only positive reviews of the "Russian Express" (tour operator). 2016 brought, except for joy, and some disappointment. Many noted that prices on the company's official website sometimes differ from reality. Due to the increased demand for permits, it is difficult to update the information in real time. Therefore, it happens that there are no available rooms in hotels with a low price.

Sometimes tourists are disappointed with the work of the host: transport problems, uninteresting stories of guides.

But these are isolated cases, not a trend.

It should be said that not all the bought tickets deal with such companies as the Russian Express tour operator. Reviews of tourists are sometimes unfair due to ignorance of the structure of the tourist business. Thus, having received a negative experience of communication with the manager of a travel agency offering products of several companies, including the Russian Express, there is a negative opinion about the tour operator.

In order to ensure that the quality of services has always been at a decent level, for companies such as the Russian Express tour operator, the feedback of tourists is very important. Negative feedback will help to review the choice of the host party or make other changes to the work. The main thing is that as a result, more satisfied and loyal customers become.