The city telephone does not work - what should I do?

Why does not the city phone work? This question sometimes has to face owners of companies that use fixed communication, subscribers - individuals using a landline phone to communicate with relatives, friends, colleagues, etc. There are many reasons that lead to communication problems.

It is difficult for a simple person to determine what exactly served the fact that it is not possible to use communication services, and even more so to eliminate the cause. Of course, if we are not talking about something trivial, for example, the telephone set is not included in the outlet or the wire in the apartment is damaged.

The city telephone does not work: what to do first?

If there are problems with communication, you should try to understand on your own whether their reason can be on the territory of the apartment. This is quite simple:

• Check if the phone is plugged in.
• Make sure that the telephone line cord is plugged into the device.
• Check the integrity of the cable by carefully examining it (especially for families with small children or pets).

Of course, you can not bother and immediately turn to the employees of the company that provides communication services. However, a primary inspection can significantly help and speed up the process of restoring the network.

The city telephone does not work - where to call?

So, if during the initial inspection it was possible to identify some difficulties, for example, cable damage, or, on the contrary, self-diagnosis did not lead to the detection of a possible cause, then it is necessary to contact the support line to inform that the city telephone does not work.

In order to obtain an unambiguous answer to which number to contact, it is necessary to know for sure which provider services are used. Most often, subscribers know about which company they pay monthly for certain communication services. In extreme cases, you can always review the contract for the provision of communication services, which is with the telephone company, and clarify its name. By the way, this documentation can also contain support line contacts.

MGTS subscribers

So, the person faced a situation when MGTS city phone does not work. Where to call first? This communication service provider proposes contacting a single contact center when problems occur. The counseling service functions around the clock (even on holidays it can be accessed) and is a kind of "first aid". Qualified employees will try to understand how the customer's telephone line is not working. If the recommendations received from the employee are ineffective, then there is the opportunity to call the master.

So, if the city telephone does not work MGTS - where to call? If it is possible to contact the customer consultation service from another, working phone, then the following figures should be dialed: 8 (495) 636 -06-36. You can also call the same one-stop customer service center from your mobile number 0636. In either case, you will be able to reach a consultant and tackle the problem.

For subscribers of Rostelecom

For subscribers of Rostelecom who use fixed-line services, it will also be useful to know that they can get advice from the contact center. The principle of obtaining advice differs little from a call to any other company that provides communication services: it is necessary to introduce yourself, indicate the address or number of the contract for which you need help.

So, if the city telephone does not work with Rostelecom - where to call? To report a problem or to receive other information about your account, connected services, make an application for a call to a master and so on, you can contact the following contacts:

• 8-800-100-08-00 - the operator's hot line (the call will be free of charge not only from Moscow, but also from other areas);
• 150 - short number for a call from a landline phone, which is also serviced by this organization.

Please note that if the customer's question is not related to the fact that the landline phone does not work, but a normal consultation is required, then you can use the services of a private office. For customers of "Rostelecom" it is the same for all services: TV, telephony, Internet. Here you can activate / deactivate channel packets, view balance or generated invoice.

general information

Sometimes, there is a massive problem, when in Moscow city phones do not work for many subscribers. It can be connected with the breakdown of equipment that provides the work of the telephone line, and with planned repair work. In any case, when a call to a hot service number is received, the client will receive the maximum information about it. In particular, he will be able to find out when the provision of communication services is about to be resumed.

If the client's problem is not connected with these reasons, it is recommended to provide the most known information to the dispatcher for an operative solution of the situation.

Conclusion

In this article, we talked about how to proceed in the event that a landline telephone does not work . Also, we brought the contacts of two organizations that provide fixed-line services. If the subscriber uses a different provider, then the contact details of the support service can be specified on the official website of the organization, or by carefully studying the contract.