Can I return the medicine to the pharmacy? Goods not subject to refund

Everyone can face the situation when he bought a medicine, but then decided to return it back. In this case, the conduct of such a procedure is prohibited by law. And therefore, a citizen can get back money spent only if he purchased a drug of poor or inadequate quality that does not meet all the characteristics indicated on the package.

Possible return

With the question of whether it is possible to bring the medicine back to the pharmacy, almost every second person, suffering from any diseases and taking certain medications, encounters. This may be due to various reasons: a lack of money, a refusal to undergo a course of maintenance therapy, an improvement in health.

The fact is that according to the law, it is simply impossible to make a return of a medicinal product, because it is prohibited. It is for this reason that people working in the pharmacy refuse to take the drugs back. Article 18 of the Law "On Protection of Consumer Rights", says that a citizen can return a product in case he found hidden or visible defects on it. Therefore, referring to this legal norm, it is possible to make a return of medicines if they do not correspond to the declared characteristics and if the period of their use has expired.

Disadvantages of drugs

The first thing a person does when he acquires a medicine is to read his instructions. Of course, not all citizens do this. Therefore, the latter often face an unscrupulous producer, after which they begin to think about whether a medicine can be returned to a pharmacy?

Here it is worth paying attention to the fact whether the purchased product has disadvantages, which can be manifested in the following:

• Expiration date;
• Defects of marking (the date of manufacture is not indicated, in addition, it may differ from that which is present on the other side of the package, there is no data on storage conditions);
• In the box there is no instruction for use, or it may be from another means;
• Inconsistency of description in form, smell, other characteristics;
• The lid is not tight enough, it is not closed properly or even absent.

If one of these points is confirmed, then you can safely go to the pharmacy and take the medicine to the pharmacist, because in this case, the law on the return of goods permits to perform such actions.

Not allowed

In the event that a citizen has already purchased a drug that meets all the declared characteristics, but for some reason decided to take it back, it is worth remembering that it is impossible to do this. Medicines for sale in pharmacies are included in the legislative list, which contains all goods that can not be returned. Therefore, the pharmacist will be entitled not to take the drug back.

Availability of a cash document

Many people are also wondering whether it is possible to return the medicine to the pharmacy if a check is available. So, it is allowed to give this product back, but only if it is defective, otherwise its return is prohibited. Therefore, a person who has just made a purchase of a medicine and received a check should know about these rules so that in the future not to waste his time on various proceedings with the management of the pharmacy.

Some nuances

In some cases, you can still give the drug back to the pharmacy, despite the fact that drugs are not returned to and exchanged.

One such example

The woman bought pills, which are released only on prescription, but the pharmacist sold them without him. The citizen did not know about this and acquired them, but it turned out that they have a very large number of side effects. In this case, the pharmacy seller committed an offense, because she had to ask the buyer for a prescription, but did not do so. A citizen has the right to demand that she be returned money for purchased tablets.

If the request is denied to the person, you can inform the pharmacy management about it through the book of complaints and suggestions or apply personally by phone. Also do not forget that in this situation, the law on the return of goods is on the buyer's side, protecting his interests.

You can also exchange medicine or demand money back in case the pharmacy consultant made a mistake and sold the drug not in the form of release and volume, which the consumer needed.

Study carefully

Goods that can not be returned can not be given back easily, even if the citizen has every right to do so. Therefore, it is advisable to study directly in the pharmacy even before the purchase, all the instructions attached to the preparations in order to immediately identify possible breaches of packaging or inconsistencies in the form of release.

Book of complaints

In the event that a substandard product is already purchased, you need to contact the pharmacist directly with a pharmacist to exchange it or return the money. It is advisable to write a complaint in the book of complaints and proposals, while the situation has to be described in great detail. In addition, you can threaten a pharmacy consultant with an appeal to higher authorities and even to court.

When asked if the medicine can be returned to the pharmacy, it is necessary to answer - yes, but it will take a lot of time and even money, because pharmacists very rarely meet customers in such cases, as this group of products is under state control.

Organs

In the event that a citizen is refused a pharmacy to return money for a purchased drug that turned out to be of poor quality, or in its exchange for another drug, you can apply to a higher authority.

The bodies designed to protect citizens from the distribution of substandard goods are the following:

• Roszdravnadzor.
• Rospotrebnadzor.
• Consumer society.

On the wall in any pharmacy there is information for consumers, which lists all contact details of the management, phone numbers for appeals to instances that monitor the observance of the rights of customers. Despite the fact that the return of medicines in Russia is banned, in exceptional cases this can be done with the help of these bodies or through the court.

Appeal

Before asking about how to return the medicine to the pharmacy, you must carefully study Art. 18 of the Law "On Protection of Consumer Rights", as well as a list of those goods that can not be returned. In the event that the product has a violation of packaging, color, shape, or the expiration date of its product, it is possible and even necessary to bring it back. For this, it is necessary to write to the management of the pharmacy in writing with a statement that is made in free form.

Sample

Full name of the head________________

address________________________

Full name of the consumer __________________

phone_________________________

Statement

00.00.00 I bought the drug _________ (name), after which, when I came home, I found visible defects and damage to the package. In addition, it did not meet all of the declared characteristics of the ________________ (indicate how, in as much detail as possible), so I decided to give it back and get my money back, because I'm afraid to take it inside to treat the disease _________. On the basis of Art. 18 of the Law "On Protection of Consumer Rights" I ask:

1. To terminate the contract of retail sale.

2. Return money in the amount of _______.

Date ____________ Signature ___________ (Explanation)

In this situation, managers of medical stores sometimes agree with citizens to avoid problems with the law, and make the exchange of the drug, which is much more common than the return of funds.

Many people are wondering whether it is possible to return the medicine to the pharmacy if there is a check. Of course, this can be done even without a cash document, but with evidence. But if the check continues, the money will be given much faster. Therefore, it is necessary to save the cash document after the purchase of the drug.

If the management of the pharmacy has not responded to the application within five days, the person has the right to apply to other bodies. In addition, if a low-quality drug was taken by a citizen and caused any negative consequences, then a person has the right to go to the police and demand the exclusion of goods from circulation.

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The list of products that can not be returned to the seller includes medicines. In this case, not only drugs, but also other medical supplies can not be returned. These include syringes or contact lenses. It's hard to imagine a situation where a person used, for example, a pipette to instill drops into the eyes and brought it back, because it seemed to him substandard. In addition, medical devices can not be returned because they must be stored under special conditions and at a certain temperature.

Therefore, a citizen who asks himself the question of whether a medicine can be returned to a pharmacy should immediately understand that, according to the list established by law, this is prohibited. And only if the drug is substandard, it can be given back, but with some effort.

Claims on return

Before carrying unsuitable drug to the pharmacy, it is necessary to describe in detail all the drawbacks on paper that were seen at first sight. It is advisable not to try such a drug to taste, so as not to get a side effect and any health problems.

The following points should be noted:

• Violation of packaging, if it is, of course, available (leaky lid, no expiration date), specify as much as possible;
• Lack of instruction (this disparagement is often enough);
• The discrepancy of the expiration date written on the lid of the preparation, with that which is on the bottom;
• Discrepancy of the form and color of the drug.

In the event that all items are detailed on paper and set out in a complaint to the head of the medical store, the probability that the citizen will make the drug exchange without any disagreement will be higher.

Arbitrage practice

When asked about what medicines can be returned to the pharmacy to get back the money spent, many citizens encounter misunderstandings in the eyes of other people and pharmacists. Because such drugs simply do not exist, unless, of course, they are not defective. Thus, buyers have to go to court to defend their truth.

Case from the case

A woman with a stomach condition turned to the doctor for help, and he prescribed her medicine to heal the ulcer. At the same time, he noted that this drug is sold only on prescription, and you need to wait a while until it appears on the market. The citizen, without waiting for this, asked the pharmacy worker to advise her of something from her illness, to which the latter offered her an expensive medicine in the form of tablets.

After the purchase, the woman came home and, opening the package of the drug, found that one capsule just was not enough. She asked the pharmacy for an exchange with another medicine. But the pharmacist, referring to the fact that it is prohibited by law, she refused. In addition, it was unclear who carried out the autopsy of the tablets themselves.

The citizen applied to the court. When considering the materials of the case, the court gave a negative answer to the question whether it is possible to return drugs to the pharmacy with the unknown fact of the one who opened the package with tablets. The drug was purchased in the proper form, and the expiry date did not end with it. The court passed a decision on the refusal to satisfy the claims of the citizen.

Proceeding from this, it can be concluded that it is practically impossible to return purchased drugs. In addition, the question of whether to return drugs to the pharmacy, a positive response will be only if the drug was substandard and expired.