Where to complain about the management company in disputed situations

The interests of tenants of apartment buildings are represented by management companies or homeowners' associations. Practice shows that not always their obligations are fully met. Owners of apartments need to clearly realize that it is part of the responsibilities of the structures that have replaced the usual ZhEKi, and where to complain about the management company in this or that case.

What is responsible for the management company

First of all, she is responsible for the proper maintenance of the house, more precisely, everything that is outside the apartment: the entrance, the walls, the roof, the house territory, the basements. The management of the Criminal Code includes the status of all communications - water supply, gas and electricity supply. With what is inside the apartment, the situation is more complicated: general communications - sewerage, centralized supply of water and heat - should be included in the services, other intra-apartment wiring - the problem of the residents. It is often difficult to understand the intricacies of what is relevant, and what unscrupulous service providers use. In addition to communal issues, the management company or the HOA decides the legal: illegal connection and consumption of energy, illegal use of the territory in the yard and at entrances, advertising on the walls of the house without the appropriate permission and so on. If the tenants do not feel the participation of responsible employees in the protection of their rights, they have every reason to raise a question at the general meeting about who should complain about the management company. Supervision of the activities of the Criminal Code

The main supervisory authority is the state housing inspectorates under local government bodies and under the ministries of housing and communal services. So if there is a question about where to complain about the management company, this is the first address. The complaint must be drawn up at the general meeting and signed by the tenants of the house. However, one person can apply to the inspection with a complaint about the wrongful actions of the service company, in any case the fact of violation must be checked by the commission. When confirming violations to the Criminal Code or the HOA, sanctions may be applied, including deprivation of all powers. For example, if the tenants did not wait for help and solved the problem by their own efforts - they replaced the pipe, repaired the roof, the door of the entrance and so on - they can count on a full recalculation when paying rent and utilities. This is provided that all checks and invoices are kept for the work performed.

Where to complain about housing and communal services in excess of payment for utility services

Very often you can hear that the figures in the accounts from the communal services change in a mysterious way, including a number of unspecified services. Many simply sigh and pay receipts without talking. Others are trying to figure out what exactly they are overpaying, and begin to look for where to complain about the management company for illegal tariff increases. In this case, the prosecutor's office will deal with the actions of officials from the housing and communal services. There is already a question of non-compliance with the law. Depending on the category of violation - it refers to the sphere of observance of consumer rights, violation of fire safety rules, water and energy saving, etc. - there are a number of structures where to complain about the management company. This could be the police, the Ministry of Emergency Situations, Rospotrebnadzor, Gorvodokanal, Teploenergo and so on. And the first address, as already mentioned, is the housing inspection.