Pony Express: customer and employee feedback

Finding yourself a suitable delivery service today is not so easy, despite the fact that the competition in this niche market today is extremely high. What is the reason for this? There are a number of reasons for this. Firstly, not every courier service works in good faith. Also, it is not always possible to insure your cargo and receive compensation afterwards if the shipment was damaged accidentally or intentionally. Not every service offers delivery to a specific time. And the cost of such services varies considerably. Which company will satisfy all the current needs of its customers and help save time and money? This article will discuss the details of the operation of the Pony Express company.

Customer Testimonials

About the company Pony Express testimonials users leave a wide variety: from enthusiastically positive to disappointed-negative. Nevertheless, the overwhelming majority of clients were satisfied with this kind of cooperation. In order for everything to go smoothly, it is important that the customer provides the company with the correct information about the shipment. After all, if the client confuses the city of destination, the carrier's fault is not, although many inattentive customers try to present this kind of complaint. However, if everything is properly designed, then your shipment will be delivered on time and exactly to the address of Pony Express.

The reviews confirm that all units of the consignee in question cooperate in a coordinated manner. Each client at any time can get the most detailed information about where exactly his cargo is located, and what its status is. These simple services will help you feel more confident together with the company "Freight Link - Pony Express" (Moscow).

Employee feedback

The responses indicate that the courier service under consideration is an excellent employer. As reported by Pony Express employee feedback , wages are accrued clearly in a timely manner, and all the duties of an individual employee who assigns his job description to him are explained easily and simply. A lot of talk about the team. And he, as they say about Pony Express employee reviews, is pleasant and friendly. However, like in any working collective, it is impossible to completely avoid clashes and separate interpersonal conflicts both directly between employees and with superiors. However, for the most part, this is the fault of the workers themselves, and not of the company "Freight Link - Pony Express." Staff feedback reports that, as a rule, such quarrels are connected with the inability of individuals to participate in teamwork, as well as with deliberate non-fulfillment of their official duties. Thus, any conflicts can be avoided if we work in good faith and on our part to do everything possible to maintain peaceful relations with colleagues.

What personally can you get from work in the company "Freight Link - Pony Express" (Moscow)? Staff feedback confirms that everyone who gets into the staff of the company in question has the opportunity to obtain excellent experience, worthy of a stable income, as well as the opportunity to change the usual sphere of activity to objectively more promising.

Decide and you start a full-fledged cooperation with this company, and soon you will be able to give your own assessment to this employer.

Company Description

The considered company is described as one of the most convenient carriers on the territory of the Russian Federation. Customers are attracted by the numerous advantages that Pony Express (courier service) can offer. Staff feedback reports that users identify several major advantages of such cooperation. Among them:

• Guarantee of cargo safety.
• A large number of additional services.
• Continuous improvement of the company.
• Possibility to get the shipment right at your door.
• Possibility of urgent delivery.

To date, the company in question confidently occupies a significant share of the logistics market of the Russian Federation. A number of remote branches of the company invariably keep pace with the main office and constantly improve the methods of its work. The company is always open to new ideas and solutions that help even slightly improve the implementation of orders.

Features of delivery

What is the difference between our competitors Pony Express? Staff feedback (Moscow) reports that the company delivers cargo not only through the territory of the Russian Federation and near abroad, but also through a huge number of destinations around the world. All the conditions and requirements that apply to international delivery will be discussed later in this article. Otherwise, there are a number of standard delivery modes. The choice of tariff depends on the nature of the shipment. For example, if the weight weighs less than twenty kilograms, it will be delivered within one of the following modes: "Mail Forwarding" or "Delivery to the Specified Time" (see below for more details). If the mass of departure is more than twenty kilograms, then other conditions will apply to such cargo: according to the "Express" or "Economy" modes.

Separately, there is a unique service "Delivery to time", which will be discussed later in this article. The popularity of this option can not be overestimated.

The following available modes are available:

• "Economical delivery of mail" (for goods up to twenty kilograms). Ideal for those for whom the speed of delivery does not play a key role. In such cases, this will help to significantly save your financial resources.
• "Cargo-Express" (for cargoes weighing more than twenty kilograms). Provides urgent delivery.
• "Cargo-economy" (transportation time is not fast, saving money, weight of cargo is less than twenty kilograms).
• "Direct machine" the premise should be so voluminous to load the car to the full; A specific vehicle is selected depending on what the nature of the departure is).
• "Express mail delivery" (weight of cargo - up to twenty kilograms, transportation only through the territory of the Russian Federation or CIS countries).
• "Documents" (cargo - documents weighing not more than five kilograms, transportation through the territory of the Russian Federation or CIS countries).
• "Not documents" (delivery in the shortest time, the weight of departure does not exceed twenty kilograms).

International departures

Another interesting feature of Pony Express is mentioned repeatedly. What does it consist of? The company in question offers the delivery of any of your items in a variety of available destinations (at the moment there are more than two hundred of them). So, your cargo can be delivered in the shortest time to almost any corner of our planet. However, in this regard, there are some limitations established by the company "Freight Link - Pony Express." Feedback from employees is recommended in advance with them, so that later no unpleasant incidents occur. For example, the weight of one consignment can not exceed five kilograms.

The cost of delivery of this kind will directly depend on which group of countries, according to a special classification, is the desired destination. Today, all available destinations are divided into six separate tariff zones, where Pony Express can be delivered. Customer feedback is advised to take care in advance to find out exactly how much you will be paid such a dispatch.

Today the following tariff zones are relevant for the company:

• A (Denmark, the Irish Republic, the Vatican, Malta, Austria, Spain, Scotland, Italy, Germany, Netherlands, England, Northern Ireland, Estonia, Belgium, Latvia, Switzerland, Lithuania, Sweden, Liechtenstein, Monaco, Wales, Luxembourg, Norway).
• B (Romania, Dushanbe, Antily, Armenia, Virgin Islands, controlled by England, Iceland, Ashgabat, Cyprus, Canada, Barbuda, Turkey, Slovakia, Slovenia, United States of America, Hungary, Venezuela, Turkmenistan, Georgia, Croatia, Greece, Czech Republic , Yerevan, Bulgaria, Tajikistan, the Virgin Islands, controlled by the United States of America, Poland).
• C (the Channel Islands, Australia, San Marino, New Caledonia, Kenya, New Zealand, China, Serbia, Fiji, Singapore, Brunei, Taiwan, Israel, Micronesia, Trinidad and Tobago, Philippines, Papua New Guinea, Thailand, South Korea, Malaysia, Hong Kong, Indonesia, Japan, Malao).
• D (St. Bartholomew, Puerto Rico, Honduras, Anguilla, Turks and Caicos Islands, Saipan, Salvador, Guatemala, Antigua, Santa Lucia, Ecuador, Argentina, Paraguay, Bahamas, Bangladesh, Colombia, Grenada, Saint Vincent, Saint Kitts, Belize, Costa Rica, Saint Martin, Saint Eustace, Curaçao, Bolivia, Bonaire, Peru, Brazil, Pakistan, Suriname, Martinique, Aruba, Marshall Islands, Guadeloupe, Mexico, Cayman Islands, Uruguay, Montserrat, French Guiana, Guam, Nicaragua, Dominica, Chile, Barbados, Dominican Republic, Guyana, Panama, South African R The Republic of, Jamaica, Sri Lanka,).
• E (Eritrea, Qatar, Nepal, Bahrain, Lebanon, Kuwait, Syria, United Arab Emirates, Jordan, Oman).
• F (Tonga, American Samoa, Morocco, Rwanda, Chad, Yemen, Tuvalu, Tunisia, Angola, Cambodia, Cameroon, Canary Islands, Djibouti, Capo Verde, Swaziland, Faroe Islands, Kiribati, Guinea Bissau, Northern Mariana Islands, Nigeria, Seychelles Zambia, Senegal, Congo, Laos, Saint Lucia, Benin, Cook Islands, Vanuatu, Cote d'Ivoire, Uganda, Bermuda, Zimbabwe, Lesotho, Liberia, Botswana, Solomon Islands, Libya, Sudan, Burkina Faso, Burundi , Sierra Leone, Western Samoa, Bhutan, Mauritius, Mauritania, Madagascar, Tahiti, Greenland Malawi, Malawi, Malawi, Togo, Gabon, the Republic of Maldives, the Central African Republic, Haiti, the Gambia, the Central African Republic, Mozambique, Mongolia, Myanmar, Niger, Namibia, Egypt, Zaire, Palau, Ethiopia, Reunion).
• G (Afghanistan, Sao Tome, Equatorial Guinea, North Korea, Nauru, Comoros, Mayot, Norfolk, Saudi Arabia).

"Delivery by time" service

This option of the company customers are particularly interested. What explains such insane popularity? Time plays an incredibly important role today. There are a number of different modes, within which this service is provided by the company in question.

"Express 10:00". The cargo is delivered to the very beginning of the working day. Delivery is carried out on six specific routes, which run exclusively through the territory of the Russian Federation.

"Express 14:00". Departure will be at the destination up to fourteen hours. Actual for goods weighing less than twenty kilograms. The destination should be on the territory of the Russian Federation.

"Express 18:00". The shipment will be delivered by the end of the working day to the specified office in Russia.

Cargo insurance

For the overwhelming majority of clients, the opportunity to get insurance protection of their cargo plays a huge role, which makes the company in question even more attractive for new users. As reported on the services of Pony Express reviews of drivers, sometimes on the roads there are unpredictable situations, and the items are inadvertently damaged. If the described service has been issued and paid for, the firm immediately compensates for any damage caused to the shipment accidentally during transportation by the company's vehicles or any other delivery service that directly cooperates with and participates in the transportation.

The service remains relevant both for movement across the territory of the Russian Federation and for international shipments. Nevertheless, it is important to carefully examine all the requirements and conditions that Pony Express sets for cargo insurance. Reviews recommend taking into account that the calculation of compensation is carried out, based on the declared value of the goods. Therefore, if it is specified inaccurately, you will not receive the full amount for damages.

Also, if the items that were not secretly shipped for transportation under Russian or international law were secretly shipped, the company shall not be liable for them. No compensation for their loss or damage caused to them will be paid.

Nuances of packaging

There is one more unusual feature of the courier service Pony Express. Clients' opinions separately indicate that the vast majority of shipments receive absolutely free branded packaging that ensures the safety of your cargo on its entire route. What will it be like? It depends directly on the type of departure. For goods whose weight does not exceed five kilograms, they often use an incredibly strong plastic bag or a cardboard envelope that is not subject to the harmful effects of moisture, which means it will be able to protect itself from it.

Of course, every customer has the right to use his material in order to pack the goods, and to abandon the proprietary packaging of the company "Freight Link - Pony Express." Reviews report that sometimes their own materials are even better protection from damage on the road. However, it is necessary to select them wisely, based not only on strength considerations. They must fully correspond to the type of departure, as well as its contents and exactly how it will be delivered to the final destination. The company applies special protection signs to the packaging of the cargo. They are designed so that no one can unauthorizedly open the dispatch, and then re-pack it. Thus, the company guarantees each customer the safety and confidentiality of its cargo.

Notifications

How can I track my departure, which should be delivered by Pony Express? Feedback is recommended to apply for all the necessary information directly to the official website of the carrier. It is comfortable and helps to save time. Nevertheless, this is not the only available opportunity offered by Pony Express (courier service). The reports say that clients who decided to conclude a full-fledged contract in the company under consideration may receive a detailed, well-written report on a monthly basis, which will contain data on all transactions carried out during the reporting period. It is important to agree in advance on exactly how all this information will reach the client. There are several options. This phone, and fax, and e-mail. Sometimes the most appropriate after all is the ability to deliver the "Notification" mark when sending the goods. It is also important not to forget to include the correct contact information. Then the notification that the shipment has already been delivered will be sent according to the data specified by the customer.

Conclusion

The company "Pony Express" is a comfortable variant of cargo delivery. The company allows to carry out shipments not only across the territory of the Russian Federation and near abroad, but also to various parts of the world. Clients in the majority praise the work of the employees of the company in question.

Be cautious in choosing a courier service, so as not to regret to whom you have entrusted your cargo.