When buying most often we choose reliable devices, but in the process of use we often encounter all sorts of errors. Some are caused by software failures, while others are caused by incorrect use. Usually the screen shows: "iPhone is disconnected, connect to iTunes", - if several times the access code was entered incorrectly, which removes the screen lock.
How to set a password on iPhone
Almost all mobile devices for security are equipped with the ability to protect personal information from other people's hands, including gadgets on iOS. In the device settings, in order to be able to set protection, the "Password protection" tab is provided. There you can set any protection configuration, for example, set the time period after which the device is locked. An interesting feature is the ability to self-destruct the device of all data if the password is entered incorrectly 10 times. However, it is not recommended to use this function to those who have a mass of necessary information in the device. This menu item appeared on the iPhone 5, in the firmware iOS operating system version 7.1, which appeared in March 2014.
What happens when the password is entered incorrectly. "IPhone is offline, please try again in an hour"
In order to correctly determine the algorithm of actions, it is necessary to look at the practice of what will happen if the password is entered incorrectly. The data below is for the iPhone 5 device with firmware 7.1.
- After 6 incorrect entries, the device displays a message stating that you need to try entering after a minute.
- After 9 mistakes, the device will be temporarily disabled for 1 hour. The message will look like this: "iPhone is off, repeat in an hour".
Almost all devices have a limit of attempts, it can be different. Depends on the number of attempts from the model and device type. Once the limit has been exhausted, you will see the following message on the screen: "iPhone is disconnected, connect to iTunes". Many novice users are experiencing that the device's working capacity will be difficult to repair or impossible.
How can I reset the password counter
If you do not have previously made backup copies of data, then in order to save the information, you must select the password manually. You can bypass the specified limit by resetting password attempts. So, the device writes: "Connect to iTunes", and full formatting and return to the factory settings are impossible because of the storage of unique or important information. Most often, users do not want to lose data from the tablet on which the message appeared: "Aypad is disabled, connect to iTunes". In this case, you must connect the device to the desktop computer and reset the password entry counter.
How to install iTunes
In order to download the software installer to work with the device through a personal computer, you need to go to the official website of the company-manufacturer Apple. There you can download the latest version of the software, which fixed all the bugs and added the newest services. You can install this program on both Mac and Windows, and it is completely free. To start downloading, click on the "Download" button. At the end, if you do not want to listen to music by default via iTunes, you must remove the marker from the corresponding item before you finish using the installer.
Syncing issues with iTunes
The need to restore access to the device can occur at any time outside the home, away from the computer with which the gadget has already been synchronized. The rollback of the password entry counter, as mentioned above, takes place using iTunes. Usually this method is accessed after the message "iPhone is disconnected, connect to iTunes". If you can not access your PC at the moment, you can try to connect to another one. When you connect to a copy of iTunes, from which the gadget was not previously synchronized, you will see a notification asking you to allow the computer to access information stored in the device's memory. After you allow access, the program will try to synchronize, but for its successful completion you need to respond on the smartphone or tablet. In the event that the screen message that the iPhone is off, make a response from it is impossible. Since in your case this is not possible, you can quickly restore access to the device only when the device is detected in the program or performing a full reset (in this case, the information will be lost).
How to reset the password counter if the device is detected
To begin with, as in the first described case, it is necessary to connect the device to your desktop PC and run the iTunes program on it. For connection, use the cable that comes with the kit. In some cases, the words "iPhone is disabled, connect to iTunes" may disappear immediately after authorizing the device in the program, there is no need to do other manipulations in this case. If this does not happen, then you need to continue working. To interact with the program it was more convenient, it is necessary to include the left side panel. After the connection is established, this panel will display the phone's image, as well as basic information about it. Right-click on the image symbolizing the device, and select "Synchronize" from the context menu. On the beginning of the synchronization process you will be notified by the top panel, a bar will appear on it and a message about the start of the process. However, you do not need to wait for the end, and you need to cancel the synchronization by clicking on the cross. Usually after this procedure it is possible to start again the selection of the password. Similarly, you can do with the tablet if a message appears on it: "Aypad is disabled, connect to iTunes".
How many times can I reset the counter
You can conduct the procedure any number of times. Users checked that the reset occurs when any gadget interacts with iTunes. After the number of attempts has elapsed, you can reconnect the device to the computer and reset the counter. The fact that "iPhone" asks to connect to iTunes, the manufacturer tells us the solution to the problem of a forgotten password. If you even vaguely remember what the password was, or hope to quickly remember it, then this method will suit you. However, if you can not remember the password after a long time, you need to resort to a full reset of the device. If you have a backup copy of the data, you can restore the information after the reset.
Backing Up Data
You can create a copy of information from any gadget in two ways:
- Through the application in the iCloud device itself.
- Using iTunes.
For the first method, you will need to register an Apple ID account, the information will be stored on the cloud server. Synchronize with it the device is possible only through authorization in the application. In order to store a copy of the information in iTunes, you need to synchronize the device with it. This procedure is recommended to the developers to do periodically, so that the information in the computer was up-to-date. If the iPhone is disabled and you need to restore it, the data will not be completely lost.
Switching the device to DFU mode
Device Firmware Update Mode - Device debugging mode, it is possible to restore the device to its factory settings. When switching to this mode, it is possible to install the operating system of the device from scratch. In the instructions for restoring the device, if "iPhone" asks you to connect to iTunes, this mode is often mentioned.
To enter recovery mode, you need to do the following:
- Connect the device to your PC and start iTunes.
- Press the power button and hold it in this position for a few seconds.
- After that, while holding the power button, press Home and hold them together for a while.
- After about 10 seconds, release the power button, and continue to keep Home for a while.
If all the manipulations are performed correctly, iTunes displays a message stating that the device was detected in DFU or restore mode .
How to restore access to the device with the help of recovery
After you enter the gadget into the DFU state, iTunes first responds, and a message appears in the program window that the device you found should be restored before use. To start this process, click the "OK" button. Once again, you need to confirm your decision and begin the recovery process in the sidebar, where the model and the technical data of the device are displayed. After the launch it is necessary to confirm the agreement with the provisions of the license. The recovery procedure does not take place quickly, during the recovery download, you may receive a message that "iPhone" does not connect to iTunes. Do not take any action until the update is complete. Then, once again, put the device into recovery mode and update the firmware of the device via iTunes. As a result of the work done, you can again use your device. Initially, it will be absolutely clean: apps, photos, contacts and stuff will disappear. If you have a backup of this data, then it takes only a few minutes - and your phone will be almost the same as it was before the password was forgotten. If you again intend to protect with your password your personal information, then you should choose a number that is difficult to forget, or write down the code in an ordinary notebook or computer file. That's all we wanted to share in this material. We hope that the above information will be useful to readers and will help to resolve the difficulties that have arisen.