How to return electronic tickets RZD. Return of the electronic ticket: rules

Even experienced travelers can have problems, because of which they will have to cancel their trip. And in this situation, there is a question about how to return an electronic ticket RZD. There are several options for a refund. And this is exactly what will be discussed in this review.

How to hand over a ticket

There are several options for the delivery of an electronic ticket, purchased on the website of the Russian Railways. First, you can do this operation through the Internet. Secondly, operators can provide the appropriate assistance at the ticket offices at the railway station.

Each method has advantages and disadvantages. How to return an electronic ticket RZD? The operation is most convenient in the situation, if you learned about the cancellation of the trip in advance. Then the process of passing the ticket will not take much time. However, it is also possible to return the travel document if the trip has failed at the last moment. But in this situation you will have to apply to the cashier.

We return via the Internet

How to return an electronic ticket RZD? You can use the Internet. This option is simple and convenient. But there are some limitations. It is necessary to take into account not only the method of registration, but also the moment when the train leaves the main station.

How to return an electronic ticket RZD? In this situation, there are several subtleties. They will depend on whether a control coupon was registered at the station or only electronic registration was made. In other words, in order to return the ticket via the Internet, it is necessary to take into account whether you issued a travel document at the ticket office or not.

If electronic registration has already been made, you can cancel the order. But only not later than an hour before the departure of the train.

And what if its registration through the Internet has not been made? Then the return of the ticket is possible at any time before the departure of the train. So do not worry.

If a paper version of the ticket has already been received, then it is impossible to hand it over the Internet.

In the situation with international travel documents, the conditions are slightly different. If registration has not been made, the order can be canceled no later than 6 hours before the departure of the train. Otherwise, there is one more condition: the ticket can be issued no later than one hour before the departure of the train.

It should be noted that in view of the time of departure of the train from the initial station, and not the time of landing at intermediate stops. The subtleties of this nature play a very important role, and they must be taken into account if an electronic ticket for RZD is required.

If the form of the travel document has been received at the ticket office or in the terminal, it will not be possible to effect the ticket delivery via the Internet. The procedure can not be performed even if the cancellation period has expired. In such situations, you will have to apply for help at the cashier at the station.

What do you need to do to get the ticket?

To check an e-ticket and cancel an order via the Internet, you need to perform a few simple manipulations.

1. You need to log in to the main site of RZD, using your login and password.

2. You need to click on the link "My orders". After that, the list of available documents opens.

3. Near the description of the route you can see the link "Request status". After clicking on it, another link for the return will open. Clicking on it, you can complete the procedure for issuing an electronic ticket RZD.

How to cancel an order through the cashier

How to return a ticket not through the Internet? In this situation, you should contact the operator at the station. It is necessary to take into account that not all cash desks provide similar services. A full list of places where you can make the cancellation procedure is also available on the main website of the Russian Railways company.

You should know that the return of the electronic ticket is possible even if you missed the train. In this situation, the regulations set a clear deadline. Return of the ticket is possible if no more than 12 hours have elapsed since the departure of the train from the initial station.

If there is a valid reason, the period will increase to 5 days. The refund is made by filing a claim for the established pattern. In the claim it is necessary to indicate the passport data, ticket number and account for which the listed funds should be transferred. You should also describe the reason for being late, attaching a copy of the document, which will confirm that it is respectful.

If electronic registration has already been made and there is less than an hour left before the departure of the train, a claim will also be required to effect a refund operation. The process of its consideration may take up to a month. In case of a positive outcome, the money will be refunded from 7 to 30 days.

Passing of the ticket is available to any passenger from the list specified in the specific order. To do this, you need to produce a document that confirms the identity.

If the registration was not completed, or only electronic registration was made, the cash desk operator is sufficient to demonstrate the control coupon in the printed form. You can also call his number. If you have already received paper tickets, then the cashier will have to show them exactly. Refunds will be made to the card from which the purchase was made.

Returning a ticket abroad

If you need to hand over a ticket while on the territory of a foreign country, you need to apply to the ticket office of the railway station of the country in which you are located. The operator will need to give a ticket printed in Russia and a passport. After that, the cashier will issue a document in which it will be said that the ticket was delivered.

Then within 6 months, from the moment of sending the train, it is necessary to visit the ticket office of Russian Railways with the document on cancellation of the order issued in another country. You also need to take your passport with you.

Refunds

Above was given the answer to the question of how to hand over an electronic ticket to the railway for the train. You should also discuss the amount that will be returned to the card in case of cancellation of the order. The rules in this situation are simple.

In case of refund of the ticket, a fee is maintained, the amount of which is approximately 190 rubles. This amount will be paid for each person specified in the order.

The rest of the money will be returned depending on when the order was canceled.

1. If you have at least 8 hours left before boarding at your station, the entire ticket price will be refunded.

2. If there is less than 8, but more than 2 hours, until the departure from your station, the amount equal to the full cost of the ticket and half the price of the reserved seat will be returned to the card.

3. If there is less than 2 hours left before the boarding time, only the ticket price will be returned without the price for the reserved seat.

Term of transfer of funds

If payment was made by a bank card, the funds will be received later than confirming the cancellation of the order. The timing in this situation will largely depend on the partner bank of the company. The rules of RZD indicate that the refund can be made within 30 days.

In the event that the purchase of a travel document was made by electronic money, a refund can be made within 60 days. And what if you made cash? In this case, the money can be received at the time the ticket is returned.

What else is necessary to know?

Unfortunately, the exchange of electronic tickets is not provided even if you turn to the cashier. Still have to cancel the old order and purchase new tickets in full accordance with the rules that were described above. Therefore, no gain will not be obtained.

It should also be taken into account that in some situations, RZD sets special rules for certain areas. In addition, much will depend on the class of the car. The exception list can be found on the company's main website.

Ticket issued with errors

If mistakes were made while issuing the ticket, it is not necessary to return it to the cashier. To put the passenger on the train, the document should not have more than one blot in the surname and one wrong number in the passport number.

In the cashier can not correct misprints. Only the conductor at the special terminal can do this. For this service you will need to pay about 200 rubles. After that a new ticket will be issued.

In the additional information (place of birth and date), any mistakes can be made, if the age rate does not depend on it.

Conclusion

How to check an electronic ticket and pass it? This issue starts to worry the passengers only at the moment when the service is really in demand. And this approach is often accompanied by a loss of both cash and time. In order to avoid problems in the future, you must first read the cancellation policy. We hope that this review helped you to understand the issue of how to return an electronic railway ticket.