How to open a dispute on "Aliexpress"? Information about the dispute on "Aliexpress"

The sale of goods through the Internet has recently become very tightly integrated into our lives. Now millions of Russians annually order different things in online stores. This allows you to save considerable time and money. Now on the Internet you can buy everything: from clothing and household appliances, finishing with food and cars. A special niche is occupied by the Internet shop of Chinese goods "Aliexpress". He has long established himself as a reliable supplier of goods from the Middle Kingdom. What is the reason for his popularity? The answer is simple - in the price of the proposed products. There you can buy some original products or their close copies at a price different from the market in several times.

Delivery is made by mail. Another advantage is the versatility of the store, namely the availability of goods for absolutely any taste, sometimes even those that can not be purchased in retail stores, or those whose value is high enough. Nevertheless, sometimes everything goes wrong. As in ordinary life, the product may be substandard, and the work of the Post of Russia still leaves much to be desired. Therefore, the buyer is protected from such risks. To report a problem in the transaction can be through a dispute. On how to open a dispute on "Aliexpress", and will be discussed below.

What is "Aliexpress"?

As mentioned above, this is a Chinese wholesale store of various products. More precisely, this is his representation, which connects sellers with buyers. In fact, this is a large trading platform, sellers with which offer their goods from counters throughout China. Orders from the site are produced all over the world, so it is very popular not only in Russia. Many have been getting high-quality things from "Aliexpress" for quite some time.

Customer feedback is a clear confirmation. Of course, at times poor-quality products come, and from this no one is insured and when shopping in ordinary stores, but the site administration is trying to quickly solve the created situations. In order to minimize such cases, it is necessary to behave correctly and, if necessary, to know how to argue on "Aliexpress."

How to order goods

The order of goods is carried out directly from the site. In order to get the thing you need, it is enough to register on the site, select the goods, pay it with the help of a bank card or any other electronic payment systems, specify the address on which the shipment should arrive and expect its delivery. All movements you can track using a special track number, which will be issued by the seller after sending the parcel to the post office. Sometimes this unique identifier is not available due to the use of different delivery services. It should be said that when choosing a product for "Aliexpress", the feedback of customers who have already ordered this item are of fundamental importance. You can view them by flipping the page down.

How long to wait for a parcel

For many, this issue is the key and the main factor that can affect the desire to buy something. Also, this factor must be taken into account before opening a dispute on "Aliexpress." So, the average time of delivery is 3 weeks. However, this always happens in different ways. It happens that the parcel can fly in a week or two, or it may take six months, but this is rare if it is lost. The minimum period is a week, the purchase is unlikely to get to its owner. However, when ordering, you can choose from several mail services that differ in the delivery time. By the way, there is not much difference in recent times.

What is the dispute

So, the dispute or, in other words, the dispute - is the clarification of some or other reasons why the goods were of poor quality or not received. On the project "Aliexpress" this possibility is the main guarantor for the buyer. Through a dispute, he can report any problems with the purchase or its delivery. Despite the fact that all goods are checked before shipping, postal services do not always handle them carefully, so the seller bears full responsibility for the parcel from the time it is sent to being handed over to the buyer. The dispute allows you to inform the seller about any excesses that occurred with the order. Every buyer must know how to argue with Aliexpress, as this is the key to upholding their rights.

The reasons for the opening of the dispute

The reasons for opening a dispute can be several. The two main ones are obtaining poor-quality products and loss of departure. Sometimes it happens that the seller can put the wrong thing in the parcel, and if that does not suit you, then you should also open a dispute. Many are ready to accept the fact that they did not receive their parcel, but this is fundamentally wrong, one must look at least from the side that others will do orders from this seller. Also among the reasons for opening a dispute, one may note the loss of information on tracking the parcel. But this does not need to get carried away, because quite often the number after passing customs is changed to domestic, which is not reported to either the seller or the buyer.

How to open a dispute

Not many people know how to win a dispute on "AliExpress", because they do not know how to open it correctly. In fact, there is nothing complicated. The first and most important rule is to start a dispute only if you are really sure that you are right, because you may need proof of this.

So, you are sure that your rights are violated, and intend to open a dispute. To do this, you need to enter your personal cabinet, where you need to choose the product for which there are questions. After that, click on the button "Open dispute". After that, you will be asked to answer the questions of the questionnaire, in which you must specify whether the goods have been received and what quality claims there are. After the answers to the questions, you must fill in the empty field, in which you should enter the essence of your claim, and immediately after that it is desirable to attach photos confirming your rightness. Information about the dispute on "Aliexpress" will be updated in the personal account. The seller is given a reply for 5 days, and if he does not respond within this time, the dispute will be closed in favor of the buyer.

Conducting a dispute

How to open a dispute on "Aliexpress", we sorted it out. Now it is necessary to win it, and for this it is necessary to conduct it correctly. It is not hard. If at the opening stage of the dispute there was enough evidence, the seller will quickly solve it in your favor. Nevertheless, this does not always happen. First of all, he will ask to close the dispute and extend the period of protection of the goods, but if this does not suit the buyer, then one should repeat his claim. In the event that the seller does not close the dispute in your favor, then you should put the proceedings at the level of the administration. The aggravation of the dispute on "Aliexpress" is made by pressing the button "Sharpen the dispute" in the dispute menu. In this case, the moderators will consider the reason for the complaint and issue their verdict. It will already be mandatory for implementation. In the event that the seller himself closed the dispute on "AliExpress" in favor of the buyer and returned the funds, an aggravation is not required.

How to close a dispute

In the event that it was possible to come to an agreement, and the seller assured the buyer that his problem would be solved, it is necessary to stop the dispute. How to close the dispute on "Aliexpress"? To do this it is quite simple: in the dispute menu you should click on the button "Close the dispute", after which, by agreement with the seller, you should expect to receive the parcel and replace the goods with the serviceable one. It should be noted that closing the dispute on demand is not worth it, since the seller always tries to protect themselves from possible negative consequences of the dispute, such as lowering the rating, negative feedback, refund, trying to avoid it by any means. If you firmly believe in your rightness, you need to bring the dispute to an end.

Possible outcomes of the dispute

In general, the dispute can be resolved both in favor of the buyer, and in favor of the seller. In the second case, the transaction will go to the completed status. If the dispute was won by the buyer, the store undertakes to recover the financial loss, either partially or completely. The refund will be made within 5 to 10 banking days from the date of the decision to return to where the goods were paid, at the price at which it was purchased.

We should immediately say about possible problems with currency conversion, as all calculations on the site are made in dollars, and if, for example, payment was made from the purse QIWI, the equivalent of which are rubles, you need to contact the support service to resolve this issue. The translation does not disappear, it simply "hangs" up to the solution.

Conclusion

The article described how to open a dispute on "Aliexpress." It is necessary to know how this is done, because such an operation will help protect the buyer's rights in the event that they have been violated. The world of Internet commerce is just beginning its development, and, despite its considerable popularity already now, the peak will be in a few years. Many, unfortunately, do not yet trust this, others do not know how to use electronic payment systems. It is much more common to just go to the store and buy the thing you like, but it will take more time and money. In a few years, the usual stores will go to oblivion, because rental prices are constantly growing, and many buyers have already changed their shopping style, trusting this business with the Internet. There is a future for e-shops, and this is a fact. They do not require space, the staff is minimal, which allows buyers to receive goods practically at cost, and the seller to work on the fact and have a good income.