How on "MTS" to find out where the money went from the account?

To deal with the problem of the disappearance of funds from the account of the mobile number accounted for almost every subscriber of the company "MTS". Incorrect write-off, unreasonable decrease in balance in the absence of connected services and options. How to find out where the money went on MTS, how to check the availability of subscriptions and mailings that have a subscription fee, how to disconnect them, whether it is possible to return illegally withdrawn money from the account - these issues we will consider in this article. And also tell you how to control the connection of services.

MTS account management: all options

In order for the problem of the disappearance of funds from the account does not concern you, you need to exercise full control over your number. Thanks to the popularity of the Internet and remote provisioning of data, it is very simple. First, there is such a thing as a personal cabinet. This is a personal page of the subscriber, which contains detailed information on the number: starting from the tariff plan, the list of connected services, ending with data on expenses. Having registered on the official portal of the mobile operator and periodically checking the status of the account, you can find out in time the options that you did not connect, and quickly get rid of them. By the way, smartphones and tablets have developed a mobile application that replaces the personal cabinet and provides all the same functions that are available on the site. Secondly, in the absence of the Internet, you can use the technical support provided by the mobile operator. The question "Where do the money go to MTS?" You can set the customer service specialist by specifying the owner of the number. If there are paid services that can be the cause of expenses, the employee will report this and tell you how they can be deactivated.

How to find out where MTS went to get money? Method 1

It is possible to independently determine in which direction the funds are "leaking out" from the account, in several ways. Let's consider each of them.

Personal Area. We have already mentioned this method of number management earlier. The personal cabinet displays information about what services are connected to the number (as well as which subscriptions, mailings, options). In addition, here you can find out what their cost, the frequency of writing off the subscription fee (if available), and, if necessary, turn off. In the list of services for each option, commands are provided for management: activate / deactivate. Please note that the list of services includes those that are not connected to the room. They are available for activation, i.e. If desired, they can be used (make sure that the amount on the account is sufficient before making the connection).

Account Detailing

How on MTS to find out where the money from the account is spent, if there are no paid options on the number? The most correct solution in this situation will be to take advantage of the details. The service is chargeable. The cost of obtaining information for one day is three rubles (thus, if the write-offs have occurred within the last five days, it makes sense to order the account details for this period, having spent 15 rubles). In the decoded document, which will be sent to the subscriber by e-mail, you can see what calls were made and SMS to which numbers were sent. Perhaps the reduction in balance is due to calls to long-distance numbers.

Contacting Customer Service

How can I find out where the money went to MTS via the mobile operator's support service? It is enough to call the hotline at 0890 and request the necessary information. Previously, you will have to go through the identification and provide the name of the owner of the number, as well as his passport details (in case of refusal to call them the operator has the right to refuse to provide information on the number). After the successful passage of the check, you can get information on general write-offs: note that you can not specify which numbers the calls and SMS messages were for (the specialist can not order the details). But check the number for the availability of paid services, options and mailings and help with their disconnection, he can.

Direction of complaint

If you have already resolved the question of how to find out where the money goes to MTS, and now you are thinking how you can return the written-off funds from the account, the following information will be useful. If the number found services that are not connected by the subscriber, then he has the right to demand compensation from the mobile operator. To do this, it is better to contact the office of MTS and draw up a written request in which to indicate the essence of the claim and demand the return of funds to the account. The response on the application will be provided no later than 60 days.

Conclusion

In this article we examined how to find out where the money goes to MTS. Subscribers of any mobile operator are advised to always keep their account under control. To do this, the user's personal cabinet is quite suitable, which contains not only detailed information, but also tools for managing services and options. And if you are tormented by the question of how to find out on MTS where the money went, then order the details and check. In case of disagreement with write-offs, contact the mobile operator's office to write a complaint. But note that if it is determined that the service was connected by the subscriber, for example, through a USSD-request, then the return of funds to the account will be denied.