Exchange of goods of proper quality. How not to get in trouble to the buyer

Every day we make a lot of purchases. Products, clothing, household items, cosmetics, personal care products, as well as all sorts of other useful things. Every buyer knows that the choice of the goods lies entirely on his shoulders. And if the acquired thing has any flaw, it is in the interests of the consumer to detect this deficiency before his "blood" will go to the seller's cashier. However, the law in our country is still on the buyer's side. To protect the consumer from an unscrupulous producer, who is ready to increase his own profit due to criminal decline in quality, a separate law was established to regulate the exchange of goods of proper quality. Knowledge of this document will allow each citizen to arm themselves with the necessary insurance and avoid cheating on the part of the seller. So, what is the essence of this procedure? Let's see in more detail.

The rights of each consumer are sacredly protected by law. If a person bought a product, the quality of which does not meet all the requirements set by the standards, then he can quite turn to the outlet and return his money. In addition, the exchange of goods of the proper quality is a procedure to which each seller must resort if the consumer does not want to withdraw his funds. However, from each rule there are, as you know, their exceptions. And here they are, of course, there are. For example, the Russian legislation compiled a strict list of goods that the buyer can not later return to the store or exchange. These include jewelry, underwear, food, and a number of other products. In this case, the goods of inadequate quality must be discovered even before the sale-purchase transaction was completed.

The customer has the right to return his purchase not only if he suddenly discovers any marriage or defect. In the case where the thing simply does not fit the size, style, color, or equipment, a person can also make an exchange of goods of the proper quality for a similar object. To do this, you need to have a cash receipt, which is written out at the very outlet where the purchase was made. If there is no confirmation of the fact of the transaction, then the law in this situation is powerless. The consumer can not complain to the seller, alas, he can not. Although, in this case, it is possible to refer to the testimony. But, you see, against the background of such important evidence as a check, the words of a third person look not so convincing at all. In addition, the external (commodity) type of purchase, its packaging must be preserved, and the thing itself should not be in use.

This procedure can be completed within two weeks from the moment the purchase of the product was made. Return of a technically complex product is carried out under similar conditions. If, at the time of the consumer's request, the same item is not available, the buyer may well refuse the transaction and demand the return of the sum paid in full. In this case, the seller must pay off his debt to the client within 3 days. If the exchange of good quality goods will be possible after a while, then by agreement with the buyer the terms of this procedure can be extended. In this case, the seller must notify the consumer of the receipt of the item in the presence immediately.

In order not to be in an unpleasant situation, when instead of the desired purchase you will have a thing in your hands that is completely unfit for your direct use, you can give all the customers one useful advice: get the goods only in those outlets that can give you a cash receipt. In this case, the entire procedure for measuring or refunding money will be greatly simplified.