AK "Russia": reviews of tourists, description, services

One of the best rated and most popular airlines is AK "Russia". Feedback from users among the most attractive qualities of the company mentions punctuality, professionalism of pilots, cleanliness of aircraft and relatively low prices for tickets. "Russia" is one of the 5 largest carriers in our country.

History of the carrier

OJSC "Airline" Russia "was founded in May 1934. The date for the commencement of activities is the signing of a document on the creation of a detachment for the air line Leningrad-Moscow. In the Great Patriotic War this unit actively participated in military operations.

Important historical events for the company:

• 1956 - the formation of a special aviation detachment 235, attached to the airport Vnukovo;
• 1992 - the transformation of the detachment into the State Customs Committee "Russia";
• 2006 - the union of "Russia" and the airline "Pulkovo" under the general name of FSUE STC "Russia";
• 2008 - the transfer of 100% of the carrier's shares to Rostekhnologia (decree 1052 of the RF President) and its exclusion from the list of strategically important facilities of the country;
• 2009 - by the decree of the President of the Russian Federation, a special flight detachment was formed;
• 2010 - corporatization of "Russia" and its merger with Aeroflot;
• 2011 - transformation of the company into JSC "Rossiya";
• November 2011 - JSC Aeroflot acquired a 75% stake in the company;
• December 2011 - a 25% stake in "Russia" was donated to the city of St. Petersburg.

Airline today

In 2013, Roshydromet issued a license for the Rossiya airline to create its own weather forecasting department for meteorological services for flights.

In 2014 Aeroflot takes over the commercial management of Russia. Now the carrier makes all flights under the code SU. In the same year, a cooperation agreement was signed with the sports club Zenit. One of the planes even painted in recognizable colors of champions. In 2015 the head of the company was appointed Saprykin DP, then the deputy general director of the carrier Aeroflot, as well as the managing director of the bankrupt Transaero.

The 2016th is a landmark year for the company. Its name is changed to JSC "Airline" Russia ", as well as three subsidiaries of Aeroflot are merged. Now carriers Donavia and Orenburg Airlines will perform all flights under the flag of Russia. It is planned to serve up to 10 million passengers a year. The airports of the basing of steel: Vnukovo in Moscow, Pulkovo in St. Petersburg, Orenburg-Central named after cosmonaut Yuri Gagarin in Orenburg and the eponymous Rostov-on-Don.

Flight destinations of the airline

AK "Russia" makes flights to 13 international points, 20 - on the territory of the Russian Federation and 5 - to the CIS countries. Track the routing network of the carrier in the table below.

Aircraft companies

The aircraft fleet of the airline is 74 units, including Boeing 747 and modern Boeing 777. The table below shows the characteristics of the aircraft.

The table did not include special purpose aircraft (Tu).

Company crashes

On the account of AK "Russia" several major air crashes. All of them are listed below in the table:

Airline Features

AK "Russia" deals with cargo, charter, postal and passenger transportation.

Freight transport includes:

• Transportation of perishable goods;
• Urgent delivery (medicines, chemistry and other materials);
• Goods for which a low storage temperature is required;
• Expensive goods;
• Dangerous goods.

The company has several hubs. In each airport of the company the services have their own characteristics, although in the general mass they are similar. The main ones are:

• the shops;
• Banks and ATMs;
• Pharmacies;
• medical Center;
• Bars and restaurants;
• Departure waiting rooms;
• VIP halls;
• Parking for cars;
• Bus stops;
• Calling a taxi;
• Storage rooms;
• Premise of mother and child;
• Duty free zone.

In some airports there is a hotel and own prints.

Obligatory services provided by the airline

During the flight, the user is entitled to a range of services provided by the carrier. The airliner must have on board service personnel in the required quantity, capable of ensuring safety and be able to provide first aid.

The volume of services provided to a passenger depends on the type of aircraft, its equipment and the time spent on the road.

On board the aircraft, the airline provides 2 types of services:

• Included in the ticket price;
• Additional.

On board the aircraft of the company "Russia" is provided:

1. Food. On short-term flights, passengers are given lollipops and drinks (juice, tea, coffee, mineral water). On the flight, which takes more than 3 hours, a full lunch or dinner is provided. The volume and variety of food depends on the range of flight and class. For the first and business class there is an improved range of food and the provision of cutlery from metal. On transcontinental flights, every 4 hours are fed hot meals. And each time the dishes are different. The main requirement for food is caloric content and a small amount.
2. Radio and television. In the economy class, the ceiling-mounted TV is placed for every 5 seats. In business and first class there is an individual TV set with a choice of programs.
3. Press (onboard and entertainment magazines).
4. Restroom.
5. Air transportation of luggage (hand luggage weighing up to 20 kg for economy class and 30 kg for the first).

Classes of service on board airlines

The variety of services included in the ticket price depends on the class of service. There are 2 main classes:

• economic;
• business.

Passengers of a business class are arranged in the first salon where settle down in convenient armchairs. During the flight, they are given sleeping sets for comfortable rest in flight. Meals are served on the menu with a choice of 5-6 dishes. Advantages of the business class are: unhindered access to the business halls of the terminal, transportation of luggage of increased standard, priority boarding and landing.

In economy classrooms, standard seats are offered. The amount of food depends on the duration of the voyage. Services - standard, included in the ticket price.

Algorithm for providing services on board the plane of the airline "Rossiya"

During the entire flight and before the passenger leaves the aircraft cabin, he is under the care of flight attendants. Their duties include individual, medical, information services for users, as well as their meals. The algorithm of their work is as follows:

1. Meeting and accommodation of passengers on board. Meeting at the ladder or at the entrance doors to the salon. Assistance to the disabled, the elderly and people with children, as well as the placement of luggage on special shelves. Checking the presence of all passengers on board, according to the statement. Report to the commander of the crew on the completion of landing and readiness for departure.
2. Service of passengers before take-off. Flight attendants offer people book printing products. Read out the "greeting" and tell passengers about the emergency equipment of the aircraft. Check the seat belt anchorages. Tell about the location of the toilet rooms.
3. Service in flight. Flight attendants respond in a timely manner to individual challenges. At the right time, they carry drinks and food. They maintain order on board the aircraft, as well as the serviceability of the lights and alarms in the cabin. Inform about the correctness of fastening seat belts.
4. After a successful landing, flight attendants announce information on the landing, weather outside the aircraft, check the attachment of the ladder and help people on their way out.

Additional services of the airline

Additional services need to be ordered through the agency where the air ticket is bought. A positive response or denial of the grant is given within 24 hours of AK Rossiya. Feedback on the speed of the request is positive.

Free additional services:

1. Booking a liked or necessary place in the cabin of the aircraft (at the window, with a crib, for a disabled person, etc.).
2. Special food. It is better to order this service not later than 36 hours before the commencement of the flight and must confirm it.

Paid services:

1. Meeting, accompanying and assisting the passenger at the airport of arrival and departure. If necessary, a wheelchair is provided.
2. Maintenance of minors with whom there are no adults.
3. Special service for disabled guests.
4. Transportation of luggage overweight, oversized items and luggage with declared value.
5. Transportation of animals.
6. Additional passenger seat.

Feedback on the work of the airline on domestic routes

Most of the carrier's services are services on board the liner. Having bought a ticket, a person wants to have a good time in flight, having received all the services that the airline offers (AK Rossiya). The passengers' opinions about it are different. Everything depends on the needs of the person and his habits. Among the negative responses there are also general details:

1. Discontent with food on board the aircraft. The lack of information about it on official resources, excluding international flights. Saving on products, leading to a deterioration in the quality of food. People would like to have an additional choice of assortment of drinks and dishes, even if you have to pay extra for it. Although Donavia, Orenburg Airlines and AK Rossiya are Aeroflot, the feedback about them is not so positive about the food as about the parent company.
2. Condition of the cabin of the aircraft. Many passengers complain about a very small personal space in flight, which creates discomfort, as well as a "seeing kind" of the state of interior decoration and equipment. The use of old-style aircraft is a reality for many Russian carriers, including AK Rossiya. Feedback from users mainly mention that the knees rest against the adjacent chair and the seat does not recline easily.
3. Dirt in the plane and the toilet. Reviews of this mention basically the hygienic state of the cabin at the end of the flight.
4. Frequent flight delays. This happens for various reasons, often unknown to passengers of AK "Russia". Their comments note the following: the absence of any information on the measures taken to remedy the situation, the delay time is not determined, and when using charter flights, the transfer disappears.

A lot of people like to travel with AK "Russia". The passengers' reviews, satisfied with the carrier's service, are very numerous. They note the goodwill of the staff and the professionalism of the pilots. A large number of people do not attach importance to the quality of food in flight, considering it acceptable.
An alternative to the economy class of AK "Russia" is a business class. Reviews about him are different. But many passengers want a variety of services and food, so they choose the best conditions for high cost. Mark a wide distance between the seats in the cabin of business class, tablecloths on the tables and metal appliances for eating. But the food is not much different from the economy class.

Negative feedback on the airline's operations on international routes

The carrier carries out about 20 international routes. On the Internet left a lot of private notes about these flights, committed by AK "Russia". Moscow - Phuket (reviews about this direction are very controversial) - a route that is often criticized. People complain about poor nutrition. When flying to 12 hours, it is served at the very beginning of the flight and at the end, leaving people hungry for 8 hours. Passengers write about delays in flights (missing days of vacation in a paid hotel). And they are not given information about this for a long time to the staff of AK "Russia" (Thailand - reviews refer to this route). Very often referred to uncomfortable seats in the aircraft. Even people of medium height, not to mention high passengers, it's hard to sit for more than 10 hours, cowering, not being able to relax and rest. Often, dissatisfaction is caused by broken monitors in the cabin of AK Rossiya. Moscow - Punta Cana (reviews about this route are far from ideal) - a route that is often criticized. On board there are no children's sets and pillows. There are not enough warm blankets for kids. Some situations that caused the delay in departure, can be attributed to the force majeure that occurred during the preparation of the aircraft. This could raise awareness among passengers who want to fly successfully to a resting place if they were properly informed about it. Keep the same in the unknown for several hours, almost without food and water - sometimes a common thing for employees of AK "Russia". Punta Cana (reviews about such situations in this case are very numerous), as the direction is especially famous for it.

Positive feedback on the work of company employees on international routes

Despite a lot of negative feedback, there is the same number of positive notes about the work of employees of international directions of AK "Russia". Phuket (feedback on the flight to this sunny city with the help of this carrier is very friendly), as the direction, for example, is always mentioned in a good way. Passengers note the high professionalism of the pilots of the company, the communicability and the benevolence of flight attendants, able to assemble and calm people in a crisis situation. And this is worth a lot, because the human factor is one of the most important components of the company's image. For the prosperity and further development of the airline, you need to consider the needs of different passengers and their individual desires. Proceeding from this, to form the algorithm of the process of rendering the service. Feedback in this case plays a major role. It is necessary to identify the lack of service in the airline and correct all the shortcomings, making the carrier attractive to users.