Why do not SMS come from Sberbank's Mobile Bank? What to do?

To date, Sberbank is actively promoting its services, coming up with new and improving old ones. They allow you to spend less time in queues, with the convenience of performing transactions, controlling bills and so on. All this can be done without visiting the office. Is not this a miracle ?! But, it happens that not all services are working properly. No, it's not because they're bad, just the creators have missed something, and it's necessary to finish it, or there simply happened a technical failure. We will talk with you about the Mobile Bank service, in particular, about why they suddenly stopped receiving notifications on the phone.

What are the possible problems in the service?

At first it may seem that every service provided by Sberbank should be carefully thought out and useful for customers, but for a long time of existence of this system many users were dissatisfied either with the service or with the cost of the service or with some other problems that sometimes arise for a reason Underdeveloped technical part. If we start to understand this issue, it turns out that when the SMS does not come from Sberbank (the "Mobile Bank"), it's not the bank that is to blame. But best of all, before you go to the office and activate the service, find out what problems you can face and how they are solved.

What are the problems when connecting?

1. Connection failure. The period during which the service is activated is no longer than three days, but some customers do not receive SMS from Sberbank's Mobile Bank due to a failure and the service was not connected. Moreover, this issue does not always work for employees in one week. Such situations arise very rarely and, as a rule, the reason is that the service was improperly connected.

2. Too much cost. Most customers believe that you do not need to pay 60 rubles for such a service, it is supposedly not worth it.

3. Someone does not receive SMS from Sberbank's Mobile Bank, and to someone they are sent too much. Indeed, sometimes it happens that the bank sends a lot of messages, in addition, in some cases they are the same. In addition, there may be a situation that the SMS from the "Mobile Bank" Sberbank stopped coming. In this situation, the service can generally become inaccessible.

4. Multiple cards can not be connected to the system. This is very inconvenient, since today most customers use several cards.

5. There is no way to turn off the services provided for extra money.

6. When you connect the "economical" package, you can not recognize the balance on the card automatically.

7. Not a very reliable service. The protection and security of it is not at the highest level, because the bank is not responsible for the dissemination of confidential information. Because of the lack of the necessary level of protection, there are precedents of fraudulent actions. With the loss of a cell phone, anyone who finds it can easily and easily transfer funds to his account.

Should I activate the service?

Given all of the above, it should be very good to think whether it is worthwhile to connect this service. But, in general, it can be a very good helper when paying for services, purchases, loans and much more. This is especially useful if the customer lives far away from the office.

Why do not SMS come from Sberbank (Mobile Bank)? What to do?

It is very convenient to receive messages from the bank about all transactions, since this is the fastest way to inform when paying for cellular communication or for performing other operations on the card. Therefore, when SMS does not come from the "Mobile Bank" of Sberbank, most customers start to feel uncomfortable. At this time, everyone starts to wonder: for what reason is this happening?

Very often, Mobile Bank stops working for the following reasons:

• Technical failure (can occur both in the bank and the telecom operator). If you suddenly do not receive a notification, do not panic. It is necessary first to wait a little and, if necessary, find out what is the reason.
• Phone failure. Problems in the operation of the system sometimes arise also because the device stops receiving incoming messages. In such a situation, try to insert your SIM card into another phone and check whether messages will arrive.
• There was not enough money on the card to pay for the service. Sometimes SMS does not come from Sberbank's Mobile Bank due to lack of funds on the card to pay for the service. The full package costs 30 or 60 rubles, and if the owner does not receive messages, then perhaps you should refill the account. Typically, if the service limits its operation, SMS arrives, and after the account is refilled, everything is restored.

What should I do if SMS does not come?

In addition, if you are worried about why SMS does not come ("Mobile Bank, Sberbank), you should first make sure that the service is enabled, because users sometimes confuse commands and block the option. To do this, you need to call the hotline or visit the bank office.

Do not come SMS from Sberbank ("Mobile Bank"). Where to turn?

The reasons for the fact that messages from the bank stopped arriving on the phone, very much. But the most common of all and at the same time the simplest is that a negative account has been formed on the balance of the card or phone. For the normal operation of the service you need to pay it regularly. Do not forget that the amount is written off automatically, so if there is a lack of funds, the option is blocked. Of course, replenishment of the account is the solution to the problem. After that, the service will automatically be restored, but this can take several days.

In all other situations, when the service stops working, it is necessary to contact either the hotline, where the operator will help to find out and eliminate the cause, or to the nearest office.