Where to complain about a polyclinic: features, a sample of a complaint and recommendations

Quite often people are interested in where to complain about a polyclinic. Currently, there are several places where you can express your indignation on this or that medical question. In this case, it is worth thinking about as a place where the complaint will go, and about its appropriateness.

Where can I go?

To date, there are several instances where you can complain to a polyclinic. The main among them are the following:

• Immediately head of the polyclinic.
• The head doctor of the CRH, if the polyclinic is its structural unit.
• Chairman of the city (regional, district) executive committee and his deputy on the social sphere.
• Health management of the regional executive committee.
• Ministry of Health.

The choice of a particular option is very important. The fact is that each of these instances will react to the same complaint in several different ways. In this case, in some cases, negative consequences are possible for the person who applied.

Head of the polyclinic

As practice shows, the most effective is turning to this person. The fact is that in any case he will be engaged in organizing the correction of the shortcomings identified in the work. The manager is the ideal option, where to complain about a doctor in a polyclinic in Moscow or any other city.

The great advantage of addressing precisely this official is the speed of decision-making. He has all the possibilities to conduct an official investigation for a short time, to reveal violations in the work of his wards and to provide the medical provider with the proper quality.

Many consider it not the most effective option, where to complain about a polyclinic, because he is its immediate supervisor. In fact, it is this person who is most interested in making it possible to solve the problem quickly and as well as possible for the patient to be satisfied.

Head physician of CRH

In many central rayon hospitals, the polyclinic is not an independent organization, but a structural unit. The head physician is also a very effective option of where to complain to a polyclinic. At the same time, he can tackle the problem on his own, "lower" it to his deputies, but most likely he will provide a solution to the problem to the head of the "guilty" structural unit.

Most often, the problems when addressing the chief physician are solved at about the same speed as in the case of the head of the polyclinic.

District (city, regional) executive committee

This option, where to complain about the work of the polyclinic, is very popular with dissatisfied patients. On medical issues it is better to address not to the chairman of such an institution, but to his deputy in the social sphere. So a complaining person will save his time. The fact is that the chairman of the executive committee alone does not deal with such issues. He sends the case to his deputy.

This option, where to complain about a doctor at a polyclinic, differs little from the first two. The matter is that the question will be considered as follows:

1. The deputy on social sphere will consider the appeal independently.
2. He will call the head doctor, possibly, disciplinary punishment and instruct him to conduct an official investigation.
3. Upon returning to his organization, the head physician will convene the administration, including the head of the polyclinic. Also, this employee will be summoned to the meeting, whose actions caused the complaint.
4. After conducting an official investigation, the head physician will go to the deputy chairman of the executive committee on the social sphere and report on the work done.
5. In the end, the deputy chairman will make a decision. It is absolutely not necessary that it will be in favor of the referring patient.

In connection with the increase in the number of "intermediaries", the solution of the issue may be somewhat delayed. At the same time, the same people will be engaged in direct elimination of the problem. The only difference from the two previous options will be the possibility of presenting disciplinary penalties to the head of the polyclinic and the head physician. The guilty expert himself will be punished in the same way.

Department of Health of the Regional Executive Committee

This option is relevant if the previous authorities did not provide assistance. It is worth noting that the health department of the regional executive committee will be the right decision, where to complain about a polyclinic in Moscow or any other city only in those cases when a person is 100% sure of his rightness. Those people who are trying to get more from the health care organization than they really should, such instance can not only not help, but also pick up what was provided earlier in violation of the existing legislation.

Most often, such situations are observed in those cases when the issues that are somehow related to the disability group are being addressed. There are situations when such complainants even reduced the degree of disability after a check. Of course, both doctors and the administration were also punished for providing inaccurate data to the medical expert commission. Regarding the complaint itself: if its demands are not legitimate, then it will not be satisfied. If the problem is really relevant, then the administration and the guilty specialist will be punished.

Ministry of Health

This option of where to complain about the work of a polyclinic is the most radical of all. It should be noted that it is far from being the most effective and favorable for the person who has applied. The fact that the patient can get into about the same unpleasant situation for himself, as when applying to the health department of the regional executive committee. The depth of case analysis, as well as the level of punishment for the doctor and the administration of the polyclinic, will not increase at all.

Most often, the Ministry of Health, as an instance where to complain about a children's polyclinic, is chosen by parents who are dissatisfied with the help they receive from their child.

So what to choose?

From the places listed above, where to complain about a polyclinic, the most relevant are those options that do not go beyond the limits of the medical institution. The depth of the decisions made here is not much different from the work of the ministry, and the speed is much higher. In this case, the person himself will protect himself from possible excesses. Also, the administration of the polyclinic is always set on a peaceful solution to the problem. Often it does for this even a little more than it should. So it's best to go directly to the office of the head of the polyclinic or the head doctor.

In more serious instances, you need to apply in cases where the complaint was ignored by the administration of the "guilty" health care institution.

The approximate information displayed in the complaint

If the patient decides to apply to one or another official in writing, then he should fill it in according to the following algorithm:

1. In the upper right corner, write down who is specifically addressed to the complaint.
2. Specify your name, first name and patronymic.
3. Further, a little lower, in the middle write the word "complaint".
4. Then, from the red line, you should begin to state the circumstances that led to the emergence of a conflict or controversial situation.
5. In the end, you should put the date of writing the complaint, and also leave your personal signature.

The difference between a written request and an oral one is that it will be answered. In this case, it will have to wait for 1 month. Oral complaints are often considered much faster. This is largely due to the fact that the administration of the polyclinic does not want further treatment in writing or to a higher authority, since this negatively affects the indicators of the institution.