Shop Video-shoper.ru: responses of buyers and employees

What can be more pleasant than buying a new device, especially if the "new thing" is exactly what you want, at an affordable price and it is delivered to the house by smiling couriers? But there are already companies in the market that offer such a service. Among them, the Internet shop Video-shoper.ru is becoming more and more famous. Reviews about it can often be found on various resources. Let's take a close look at the opinions expressed by customers about this company. After all, if you need to update your phone, tablet, laptop or other expensive equipment, it is more reasonable to contact an already verified seller.

About Store

The online store Video-shoper.ru was created more than 16 years ago. The company sells well-known models of phones, smartphones, laptops, tablets, as well as accessories to them. The assortment of goods includes smart watches, gyroskutery, separate items of equipment for the kitchen. Samsung, iPhone, Sony, HTC, LG, Microsoft, Lenovo - the products of these and many other companies can be selected on the pages of the portal http://video-shoper.ru. Customer testimonials confirm that the goods presented on the site are actually available from the seller.

The online store does not try to "pretend" a major company in the digital equipment market. On the contrary, the employees of Video-shopper.ru try to convey to customers the following: "Our company is small, but that's why every buyer is especially valuable for it." Note, however, that the company can be called "small" only in the scale of the country - it operates within Moscow and the Moscow region. However, in the capital market, the online store is very noticeable. Its infrastructure includes a point of self-delivery and 5 retail outlets. The company staff includes more than 100 qualified specialists, among them: programmers, copywriters, advertising specialists, delivery department employees, call center operators.

Advantages of buying a mobile device in an online store

Studying reviews about the trading company Video-shoper.ru, you can ask yourself why buy a fashion device through the Internet? Is not it better to go to a regular digital hardware store where you can hold a smartphone or tablet in your hand and check how the device works?

Employees Video-shoper.ru so voice the benefits that the client receives by purchasing goods from them:

1. The ordered goods are delivered to the house. Do not waste time on the road to the sales representative office. The courier, at the request of the client, brings with it three devices, from which you can choose any.
2. Competent and detailed advice on the goods is also carried out at home, at a convenient time for the buyer.
3. In the online store Video-shoper.ru there is a free technical support service. Each client is assigned a personal manager.
4. Any model can be returned within 14 days.
5. Each phone is provided with a free guarantee for a period of 12 months.
6. On the website of the online store for almost every model is provided not only a detailed description, but also a video review.
7. There are free video tutorials explaining how to use the purchased devices.
8. When buying a smartphone or tablet, the online store as a bonus downloads a number of licensed applications that are paid in the Play Store.

Home delivery service

Internet-shop Video-shoper.ru, reviews about it though and inconsistent, has in the staff of the trained and technically competent couriers who are capable to spend detailed consultation and to help to adjust the mobile device at home at the client. Delivery of purchases, as already mentioned, is carried out only in Moscow and the Moscow region. Near the metro station "Mitino" and "Volokolamskaya" courier service is free. Delivery around the city within the Moscow Ring Road costs 400 rubles. The largest tariff for express delivery to the address in Moscow, subject to a surcharge for urgency, is 900 rubles. In the Moscow region, shipping costs more - up to 4000 rubles.

Acquired device, as promises promo, will bring a courier with remarkable qualities and habits:

1. The employee of the delivery department is polite and tactful.
2. Always calls in advance and negotiates with the client, at what time it is best to bring the ordered device.
3. The courier in the presence of the buyer again checks the working capacity of the device, adjusts it. If necessary, teaches how to use.
4. A delivery department employee always has a change.

It is important to note, however, that the work of Video-shoper.ru couriers is not always so perfect. The testimonials contain information that some of the employees of the delivery department spoke roughly and did not find any change at all. Among them there are "cunning" who allude to tips.

Self-transportation service

Ordering the goods, you can not wait for him at home, and get yourself, at the point of self-delivery at the Mitinsky radio market, in pavilion 172. The point works daily from 10-00 to 19-00. You can call the multi-channel phone in advance and let us know what specific models you are interested in. Sellers will prepare them for your arrival. In this case, it is not necessary to make a purchase.

As reported in the advertisement, at the point of self-transportation it is possible to sit comfortably on the couch, to drink coffee or a soft drink from the mini-bar located in the trading room Video-shoper.ru. The reviews say, however, that the goods delivery point is not so comfortable. Due to large queues, customers have to wait too long to be serviced.

Employee feedback

Employees of the online store Video-shoper.ru are not particularly concerned about their work. Reviews of the company's employees can not be found on the web. Probably, this is due to the fact that the staff of the online store is small, and any feedback is monitored by the manager.

The owner and simultaneously the director of the store Video-shoper.ru Nikolay Fedotkin, on the contrary, actively shares his impressions of the work. He emphasizes his openness towards clients: any question can be solved directly with him.

The director personally monitors reviews about the site Video-shoper.ru. In case of negative ones, he often tries to contact the author of the commentary, find out what caused the customer's dissatisfaction. Responsible employees of the Complaints Department also call "critics". They build the conversation in such a way as to find out: what problems clients encountered during the purchase; What mistakes and shortcomings, from their point of view, allowed store employees. Fedotkin and his staff always offer possible solutions to the problem. Some negative reviews result in a positive result.

Product Reviews

Everyone who is going to buy goods in the online store, worried about the question of how convenient it is to use the portal? After all, in supermarkets and salons of cellular communication, we can hold any device in hand, carefully study its characteristics and functions. And how to understand, for example, like a smartphone, if it is at the time of purchase just an image on the screen?

The online store Video-shoper.ru tries to compensate for the inability to touch the goods with convenient navigation and detailed product reviews on the site.

Descriptions of accessories and accessories are made competently. They do not contain texts of an advertising nature. Each review is similar to the site inside the site. A brief description of the product is placed on several tabs. They contain:

- bright photos of products close-up;

- detailed technical characteristics;

- video reviews;

- conditions of warranty service;

- information about prices and shipping rules.

The very first tab, which opens automatically, describes special offers and bonuses for customers. Buying, for example, a smartphone, you can get accessories for him at a big discount.

Assortment of goods

The most popular in the online store Video-shoper.ru phones. The choice of models is quite large, although not the same as in the companies "Euroset" or "Svyaznoy". According to reviews, if the desired device is not available, it will be brought under the order, subject to making a 100% advance payment. On the website Video-shoper reviews of smartphones are even on the missing models.

At the point of samovyvoza you can conduct a "test drive" phone for a period of 14 days. This means that you can buy the device, and in the event that the device does not have to taste, return it to the store, getting back the full cost.

One of the most expensive products in the Video-shoper range is the iPhone. The cost of one device reaches 60 thousand rubles. When buying promise gifts and bonuses for a total of up to 20 thousand rubles.

Reviews about the quality of products

How reliable is the online store Video-shoper.ru? Reviews about it are mixed. Many buyers praise the company for low prices and for the fact that "all issues are resolved without problems." However, there are also negative reviews, the content of which makes you think.

Many comments indicate that the goods are brought in an open package. Often come across defective models or instances with obvious shortcomings. Buyers were faced with the fact that the device, which they bought in the online store Video-shoper.ru, turned out to be a phone specially made for the residents of China: menu commands were written in hieroglyphics. In separate packages, no headphones were found, which usually go in the kit.

Where can you read the most informative about Video-shoper.ru reviews? 4pda.ru - a site on which thousands of fans of quality equipment are registered. At the thematic forum, many men and women share unreasoned stories about buying smartphones. Reading them, you can understand whether you should buy a phone or tablet in Video-shoper.ru.

Some customers, for example, figured out that most of the phones sold by the online store are gray. This means that they are produced by factories that do not have the right to manufacture devices of the corresponding brand. Buyers asked the couriers to inform them of the serial number of the phone (IMEI) in order to make sure that the device is in front of them from the legal market. Delivery staff, judging by the responses, responded with a categorical refusal and left without completing the transaction.

There are many comments that the Video-shoper.ru products do not meet the Rostest standard. And this is an important indicator. Compliance means that the device is imported into the country legally, by an official manufacturer or dealer.

Some customers were faced with the fact that it was impossible to download applications on the Android system. Turning to the hotline, the buyers received an answer that Video-shoper.ru is ready to replace the firmware of the device for free, as a result of which it will work in Russian and English. However, to do this, the customer must himself appear at the sales point. The majority of buyers this caused negative emotions, since they ordered delivery specifically to not go to the shops themselves.

In separate reviews, it was reported about deception: on a relatively cheap model, the client found a sticker from a more expensive one.

Price list

Video-shoper.ru is considered to be a democratic, though not the cheapest online store of digital technology. Compare the price level with the most famous chains of stores on the example of popular smartphone models.

Smartphone model	The price in the salon "Euroset", rubles.	Price in the salons "Svyaznoy", rub.	Price Video-shoper.ru, rub.
Apple iPhone 6s 128GB Pink Gold	67990	58990	51890
Lenovo A6010 8Gb black	9990	9990	9090
Smartphone Meizu M3 Note 32gGb gray	18990	18990	11990
Sony Xperia Z3 dual 32 Gb white	32990	32990	28990
Xiaomi Mi5 32 Gb, white	32990	32990	19490

If we compare prices for identical devices, we find that the cost of goods in Video-shoper.ru is much lower than in Euroset and Svyaznoy. The last two competitors do not differ from each other in price.

At the same Video-shoper.ru for each model offers 3 options at the same time, depending on the configuration: "simple", "super", "mega".

The cost of the most expensive set by 10-20% exceeds the cost of the cheapest. And even the "megacomplete" costs 10-20% cheaper than in the salons of Euroset or Svyaznoy. But this most expensive package includes, as a rule: a removable memory card to the phone, a pocket charger, a protective glass on the screen, which is pasted by the manager of the point of samovyvoza or courier in your presence, sometimes - other pleasant bonuses.

The online store itself explains the low prices by setting the margin far below the salons, only 4-7%. It is due to the fact that Video-shoper.ru does not invest much money in advertising.

Refund Guarantee

Shop Video-shoper.ru guarantees each buyer the right to return the goods for any reason within 14 days. Some customers in this regard write negative reviews. They ask a logical question: if the goods in this store are so easy to return, does this mean that it is possible to buy a phone that someone already used?

On this claim the owner of the online store Nikolay Fedotkin confidently responds: the seller is obliged by law to accept any goods, except for a limited list, to be returned. And the buyer is not obliged to indicate the reason. In the company Video-shoper.ru the goods are accepted easily, with a smile, without claims and disputes.

However, experts check the presence and nature of the damage. If the customer dropped the device into water or subjected the phone case to strong impacts, it will not be returned to the receiver.

When asked about the probability of acquiring a new device, Director Video-shoper.ru responds that there is such a probability, but it is not large. Returns are rare. If the phones and tablets have not lost their presentation, they are re-sold for sale in the online store http://video-shoper.ru.

Customer reviews confirm that the device could be returned without problems. However, in situations of breakdowns and breakdowns, customers were faced with the fact that store employees refused to change the goods or refund money.

Warranty repair faults

Shop Video-shoper.ru guarantees that if within 12 months. The device will break down, the service center of the company will repair it for free. The defective goods, according to store employees, are rare, about 1 per 1000. The repair period by law lasts up to 45 days. In fact, as promised in the store Video-shoper.ru, the repair lasts at most 10 days. 50% of the problems, they say, are problems with the firmware, which are eliminated within 30 minutes.

There are testimonials from buyers that they received empty guarantee coupons with the delivery courier.

Now you know a lot about the online store Video-shoper.ru. Reviews are not always fair and objective. But thanks to them, buyers become more attentive and know exactly what questions to ask the seller.