How and where to complain about "Post of Russia"

Only the lazy in our country did not speak out about such an organization as the "Russian Post". Such reviews often reach real complaints: almost 40% of all claims submitted to Roskomnadzor are related to this organization. Of course, in justification it can be said that this is the largest postal network that we got from the Soviet past, but this statement can be parried - many simply do not know where to complain about the "Russian Post". We will discuss this in more detail in the article.

Method one - online complaint

Those who do not know where to complain about the "Post of Russia", but actively use the Internet, we advise you to apply with an e-mail. In the "public reception" on the official website of the organization There is an opportunity to send a complaint, as they say, without leaving the computer. To do this, you will need to fill out a small questionnaire on the website, in which you will have to reflect the following information:

• Surname, first name, patronymic.

• Reverse mail address.

• The topic of treatment.

• The text itself, which contains complaints.

Before you write, we advise you to weigh everything first, think it over, and then start writing a complaint. In no event can you write on emotions. When drafting a complaint, it is necessary to follow the general rules for the preparation of documents. Limits the service and the number of characters - no more than 2000, so it's better to laconically, but to argue the essence of the problem without insults and threats. Otherwise you can run into unpleasant lawsuits.

And where else to complain about the "Post of Russia"?

Hotline - the second way

If there is no Internet at hand, but you want to solve problems peacefully, so to speak, in a pre-trial order, you can call the hotline phone 8-800-2005-888. Call to Russia for free from any type of device. Managers try to resolve the situation as much as possible and find a way out of the existing problem.

In addition, you can ask the employees themselves where to complain about the "Russian Post" (we indicated the phone number). We are sure - after such a question they will try to help you.

Method three - a letter to the central office of the company

Those who want to make their appeal more serious intentions can write an official complaint to the company's central office: Moscow, Warsaw highway, 37. Postal code: 131,000.

An official appeal to the main office will tell the company about serious intentions to go further, if the problem is not resolved.

All three ways are attempts at a bilateral settlement of the disputed situation. Next, let us examine the question of where to complain about the "Post of Russia". Roskomnadzor, Prosecutor's Office, Rospotrebnadzor - these are the possible options.

Complaint in Roskomnadzor

All postal organizations in Russia are controlled by Roskomnadzor. This body can be submitted through the official portal of public services, if, of course, you are registered there.

If not - you can send an official letter to the central office at the address: Moscow, Kitaygorodsky Proezd, 7, 2. Postal code: 109074.

Most likely, from there the appeal will go to the local offices of the regional supervisory authority, but in any case, citizens are warned about this.

Thus, the main supervisory authority, where to complain about the "Russian Post", when the parcels hang, is Roskomnadzor.

Complaint to the prosecutor's office

A complaint to the prosecutor's office for various problems with the "Russian Post" should be written when other controlling bodies did not help. Rather, it is necessary to complain specifically about them for inaction and by a separate point asking the prosecutor's office to investigate the situation with the "Russian Post".

Special legal knowledge is not required when writing an application to this controlling body. It is sufficient to provide a reasoned and detailed description of the problem, enclosing, if possible, the necessary evidence (receipts, checks, notices, package numbers of the parcel, etc.).

It is important to know that references to codes and regulations are not required when applying to the prosecutor's office.

Where to complain about "Mail of Russia" for rudeness

Unfortunately, there are often cases when employees of the "Post of Russia" are rude to their client. Of course, the management declares that it is struggling with this problem, but the dissatisfied citizens do not decrease from the actions of the employees.

Of course, you can understand people working there: very large loads, grandmothers constantly ask questions, corrupt the forms through clients' fault, low wages - but all this does not give the right to be rude to customers.

On the question of where to complain about the "Russian Post", or rather, on a specific employee who is rude to you, we will answer:

1. In Rospotrebnadzor. In this case it is the competence of this controlling body, since the person who came to the post office - the consumer, the client, and his relations with employees are regulated by the Law "On Protection of Consumer Rights".
2. To the prosecutor's office. But in cases of rudeness, we are not advised to apply to this government agency. As a rule, in this case, you can get an answer with the wording "according to your application, a check has been made, no measures of prosecutorial response are required." This means that they have read your application, but this is all over.
3. To court. You can apply with a statement of claim in order to compensate for moral harm from incompetent actions of an employee who is rude to the client.

Types of compensation

Few people know, but there is a special law on postal communication, as well as the rules under which you can receive compensation for harm in the form of compensation. They have different character:

• Property - for violation of the deadlines for the transfer of postal items and money orders. For this, compensation is provided in the amount of 3 percent of the tariff for the service for each day of delay.
• Moral - for violating the rules of service and rudeness on the part of employees of the organization called "Russian Post". The amount of compensation for non-pecuniary damage is assigned by the court, therefore, a qualified claim can not be dispensed with.

Deadlines for responding to written requests from citizens

We hope, where to complain about the "Russian Post", it became clear. Now we will analyze such an important topic as the time for responding to written appeals (complaints) of citizens. As for the official claim to the organization "Russian Post", when it is received from the enterprise, there are 15 days during which they must conduct an internal check and / or punish the perpetrators or refuse to consider, citing a specific reason. In exceptional cases, they may extend this period for another 15 days, but they must always warn the applicant of such a decision, as well as its reasons. This is the first stage of pre-trial proceedings.

As for written appeals to state bodies: the prosecutor's office, the Federal Service for Supervision of Consumer Rights Protection and Roskomnadzor, all of them fall under the federal law "On written appeals of citizens".

According to the law, the supervisory authority within 30 days should consider, check and make a decision on the official application.

During the first 10 days, a formal explanation should come from the state agency on whether the complaint will be examined or left without movement. During this time, the supervisory authorities request the basic necessary documents, they are connected to the other side of the conflict.

After 30 days from the moment of registration of the application of the citizen, the state bodies should understand finally in a situation and send the answer. In exceptional cases, this period can be extended for another 30 days. In this case, the applicant shall be notified of such decision and of its reasons.