A sample of the rules of interaction between departments, examples

At each enterprise there are local documents regulating its activity. документа будет описан далее). One of the most significant is the regulation of interaction between departments (a sample document will be described below). For the head of the organization, he is an effective management tool. . Let's consider in detail about the braces of the rules of interaction between departments .

Requirements

What should be the regulations? службы, кадровиками и расчетно-плановым подразделением, другими структурными единицами предприятия неизбежно в процессе деятельности. The interaction between the departments of accounting and economic service, personnel officers and the planning and planning unit, other structural units of the enterprise is inevitable in the process of activity. At the same time, the contact of employees must ensure the implementation of the assigned tasks in the shortest possible time. , в первую очередь, должен быть доступным для исполнителей. A sample of the rules of interaction between departments , in the first place, should be accessible to performers. If the person responsible for its development, will paint all the provisions, but the subordinates can not understand anything, there will be no meaning in the document. , следует принимать во внимание три ключевых принципа: In this regard, forming a model of the regulation of interaction between departments , three key principles should be taken into account:

1. The document is compiled on the basis of the business process model. The quality of the regulations will directly depend on the thoroughness of the design of the scheme.
2. The structure of the document is determined by the process model. All points of the scheme must be present in the regulations.
3. The presentation of information is carried out in an official, dry language. It is recommended to use short simple sentences in the text of the document. Formulate the provisions unambiguously. All abbreviations and terms must be decoded.

Objectives

отделами обеспечивает: About the braces of the rules of interaction between departments provides:

1. Establishment and maintenance of order in the preparation of documentation, effective contact between structural units.
2. Prevention of conflict situations in the team. If the schemes of interaction for work, the share of participation of one or another employee in the processes are determined in advance, there will be no controversial situations.
3. Operative entry into the team of beginners. The regulation helps to understand the structure of interactions, specifies what documents will be used by the employee, with what services he will contact.
4. Discipline control.
5. More rapid transfer of cases to another employee (with the termination or leave on leave).
6. Prevention of losses of financial, human and time resources.

Structure

можно считать правильно составленным? What rules of interaction between departments can be considered correctly drawn up? Typically, the document includes the following sections:

1. General provisions.
2. Definitions, terms and abbreviations.
3. Descriptions of processes.
4. A responsibility.
5. Control.

Sources of definitions can serve as legislative acts, GOSTs and other documents. The latter, in particular, include Orders of ministries, departments, government regulations. At the same time, references to normative documents, the provisions of which were used, should be included in the rules of interaction between departments. , в частности, содержит указания на Приказы Минздравсоцразвития, Министерства здравоохранения региона. The sample for the health facility , in particular, contains indications to the Orders of the Ministry of Health and Social Development, the Ministry of Health of the region.

application

As a rule, it contains a graphic model of the business process. It is depicted in the form of a scheme consisting of several blocks. A graphic image can be created with the help of PC software products. Schemes reflect a specific order of actions for the implementation of certain tasks. Visualization is more convenient than text. The diagram clearly shows the beginning of the process and each stage, the relationship between them and the final result. . This model is often used by the developers of the rules of interaction between the departments of the company at 223-FZ . In the diagram, key parameters such as outputs and inputs, participants and clients are highlighted. If a newcomer gets acquainted with such a model, he will immediately understand the specifics of the process and will be ready to implement a specific task.

Instructions

At the first stage, it is necessary to determine the subject matter of the document and responsible persons, ie, who makes and what regulations. Interaction between departments of accounts department, in particular, is carried out under the clear scheme fixed by the legislation. In this structural unit there is always the most important employee responsible for compliance with reporting requirements. He can become the person responsible for drawing up the rules of interaction between departments. документа должен обсуждаться всеми сотрудниками. A sample document should be discussed by all staff. A general meeting is organized for this purpose. If the document regulates the process in which the interests of more than two divisions collide, then it is important to involve key employees in the discussion. The person in charge of the development should explain to colleagues the importance of implementing the rules.

Description of processes

Its volume will depend on the complexity of the interaction. If the process is simple, and the person in charge of it understands well all the stages of implementation, then he himself can draw up a scheme for working with other structural units. After that, he should discuss the document with the other participants. If the business process is complex, then each employee develops his own part of the model. After that, all projects are assembled and discussed. In the course of acquaintance with the base document, all interested employees can offer some or other adjustments and additions. передается руководителю. After that, the rules of interaction between departments of the company are transferred to the head.

Statement

It can be carried out directly. In this case, the manager himself signs the rules of interaction between the departments of the company. документа может утверждаться и косвенно. A sample document can be approved indirectly. In this case, the head issues an order. The registration data of the administrative act are entered in the stamp of approval.

Specificity of work of the person in charge

In some organizations, the state provides for the position of a quality manager. In practice, certain stages of the preparation of the document have been worked out. They must be respected by the manager who makes up the rules of interaction between departments. основных стадий: An example of the main stages:

1. Definition of processes.
2. Line up the chart.
3. Detailed description.
4. Compilation of text.

The responsible specialist studies the schedule of employees in different divisions. This is necessary to compile a description of the standard situations included in the rules of interaction between departments. : "Газовая станция осматривается с использованием таких технических средств, как… По завершении обследования составляется отчет". Example : "A gas station is inspected using such technical means as ... Upon completion of the survey, a report is drawn up."

Definition of the final goal

The person in charge of drafting the regulations must have an understanding of all the processes, know the duties of the employees, have the appropriate qualifications and the level of professionalism. The goal of the document should be clear to the employees. Otherwise, the implementation of the regulation will be an additional burden on the staff.

Optimization and design

A comprehensive study of the processes occurring at the enterprise, allows us to identify weaknesses. Analysis of situations, results, operations makes it possible to optimize activities. This, in turn, allows us to formulate several scenarios for further development. So, the enterprise can leave everything as is, create a new model of work or adjust the old one.

Nuances

It is important that each employee clearly understand what he needs to do and how the results achieved will affect his earnings. That is why it is necessary to discuss the regulations before it is approved. A key role in drafting the document is, of course, given to the head of the working group (project). The task of this specialist is to raise acute questions. He must be able to present a clear model of the process. Each participant sees the picture with their own eyes. It is necessary to achieve a common understanding. Each participant needs to explain responsibility in creating the regulations. In most cases, collectives are skeptical about the implementation of such a document. Depending on the complexity of the process, the introduction of regulations takes 4-12 months.

Features of implementation

For the introduction of new regulations it is necessary:

1. Recognize the previous documents as invalid.
2. To introduce new local acts for the activation of regulations.
3. Develop the documents needed to apply the approved rules.
4. Improve or introduce new modules of automated information bases.
5. To produce forms of non-unified documents.
6. Change or add staffing.
7. Find candidates for new positions, appoint or transfer employees.
8. Train the performers with the new rules.
9. Carry out explanatory work with employees.
10. Implement trial implementation of the regulations.
11. Correct the text based on the results of the experimental execution.
12. Introduce the final version of the document.
13. Define procedures for quality control of regulations.

Once the measures for the implementation of the document are determined, the head issues an order. It should be noted that due to the duration of the activities, the date of approval and the direct implementation of the regulations will be different. Let's consider further the basic mistakes which employees suppose at drawing up of the document.

Inconsistency with practice

It is important to trust the creation of regulations for an employee who is directly related to the work activity in the enterprise. Suppose the organization has become very large. Management can quite afford to form a special service, whose tasks will include the resolution of development issues. Accordingly, the department will set the task to describe all the processes of the enterprise. But the goal of this event is unimportant for them. If the regulations are people who are not involved in real activity, then the employee managing it will not implement the scheme. Accordingly, the document does not make sense.

Lack of flexibility

Many responsible persons strive for maximum detail. This situation is caused by the lack of knowledge of the differences between the drafting of regulations and the description of real production processes. If the task is to automate operations, their detailing is designed to help workers. The need for regulations arises when many people are involved in production. Their actions are often duplicated, but each person treats this or that operation in his own way. The regulation is aimed at the removal of disagreements. It should be borne in mind that employees of the organization should have a certain freedom in the actions, allowing to make this or that decision depending on the situation. For example, a client can be answered immediately, and not after a certain time.

The large volume and complexity of the text

Optimal is the regulation, consisting of 5-7 pages. At the same time, its content should be capacious, but concise. It is not recommended to use complex, multi-component sentences. The text should be accessible for understanding. In addition, it is necessary to pay attention to the terms. You should not replace concepts with synonyms, use abbreviations without decoding.

Interaction between the departments of information security and IT

At present, the contacts of these services are very difficult at many enterprises. The difficulties with internal conflicts of the IT and IS departments are connected. There are several options for ensuring their effective cooperation. The first and the simplest is the presence of employees (one or several) specializing in information security within the IT service. в этом случае отражает типичные подходы к сотрудничеству. The regulation of interaction between IT departments and IS in this case reflects typical approaches to cooperation. The organization of work is carried out on the basis of the established stereotype that information security is part of the provision of information technology. If the enterprise does not have conflicts between these services, the manager can think about securing the IS service as a separate structure of the IT department. Accordingly, it will be necessary to allocate more resources, including financial ones, to support such activities.

Typical sample

The General Provisions state:

1. Purpose of the document. As a rule, there is such a phrase: "This regulation determines the order ...".
2. Scope. Regulations may apply to workers or facilities.
3. Normative documents, according to which the act was developed.
4. Rules for approval, adjustment, cancellation of regulations.

In the section "Terms, abbreviations, definitions," the concepts used in the document are given. All abbreviations should be decoded. The terms should be listed in alphabetical order. Each concept is indicated with a new line in units. H. The definition of the term is given without the word "it", through a dash. In the "Process Description" section, a step-by-step description is given. It is advisable to introduce subparagraphs. Each of them will correspond to a specific stage. In the same section, the employees involved in the implementation of certain operations are indicated. Describes not only the actions, but also their result.

Responsibility and control

The regulation should contain an indication of the possibility of imposing sanctions on persons who do not fulfill the provisions. Responsibility is allowed within the law. It can be criminal, administrative or disciplinary. It is mandatory to indicate the name and the position of an officer performing control over the implementation of the regulations.