Why did not Sberbank give out money through the ATM? The ATM did not give out money, what should I do?

Sometimes when using an ATM you can get into any situation, and not always pleasant. It often happens that the ATM has written off the funds from the account, but did not give out the money. And although this can happen to everyone, how to behave - not everyone knows. In the case when the self-service device managed to print a check, it's just a big luck, and so it should be saved. This document will be a confirmation of such an incident.

Basically, Sberbank does not give out money in the event of a technical malfunction of its devices. For example, a signal with a button that is responsible for issuing banknotes may disappear. If the system is damaged, the amount can also be issued in part. Regardless of what happened, you should always contact the bank. You can call customer support or directly contact a bank employee who is competent in this matter.

The reasons why the ATM does not give out money

There are several reasons why Sberbank does not give out money. The most common are such as:

- objective reasons, without write-off;

- the strip of the map was demagnetized;

- there was a technical failure with the write-off of funds from the card;

- Fraud.

Other reasons

One of the possible reasons why ATMs can not issue funds is the lack of necessary banknotes. In this case, you can simply use another device that allows you to perform such an operation.

The next reason is the lack of the necessary amount on the client's account. Of course, Sberbank does not issue money today through ATMs in excess of the available amount. In addition, the device itself and the printed receipt will show this information in the form of a message. In the event that the client knows the exact amount of money on the card, but still it was not possible to withdraw money, then in that case, there may be a fee for withdrawing funds. To find out, you should carefully study the terms of the contract and make a re-operation.

Also, Sberbank will stop issuing money through an ATM if the amount of the daily limit has already been withdrawn from the account. Some financial institutions, including Sberbank, have a daily limit on the issuance of funds, especially on credit cards. If the client has not been notified in advance, he can simply come to the bank branch and clarify all the conditions on the card.

If the card, as it is used over time, slightly changed the shape, bent, or a crack appeared on it, then the ATM can swallow it or simply not accept it. In such a situation, you should contact the bank for re-issue of the card. Avoid this situation can only be with careful storage of the card.

But, despite all this, the most unpleasant situation is the writing-off of funds from the account without their actual provision.

How to behave if the ATM Sberbank did not give out money, but wrote them off?

To begin with, find out whether the money was debited from the account or only a check was issued. It may also be that a failure has occurred, and the information on this is indicated on the check, and the funds were not withdrawn from the account. To make sure of this, insert the card back into the ATM and check the balance. If the money was still withdrawn, then it is already possible to take any further action.

When clarifying the reasons why Sberbank does not issue money, it is necessary to keep a check if it was issued. In order to return funds that were not issued by the ATM, it is necessary to give the bank a check, a passport and a card with which the client tried to withdraw money. Be sure to write a statement in which you need to describe in detail what happened. For example, if an ATM was first issued with money, and then seized back, or with the wrong amount of money.

What else can I do?

The instructions to ATMs indicate that if Sberbank did not issue money in full, then it is urgent to contact the bank and state that there was a shortage. With correct and timely actions, the funds will return to the account very quickly. Money should always be counted carefully at the ATM. The procedure may take longer if the funds were withdrawn from the ATMs of someone else's bank, since the transaction was carried out by them, respectively, and the money was returned to them. But customers always turn to the bank that issued the card.

How long does the money return?

The return of the missing amounts is carried out for some time, about two weeks. If the amount is not very large and the bank of roads is its regular customer, it will be returned immediately after the security service of the relevant bank - in our case it is Sberbank. ATM machines do not issue money very often, therefore all incidents are carefully checked and when confirming the fact of issuance, when the funds have already been credited, the amount can be written off even if there are not enough funds on the account. In this case, a negative balance is formed on the map.

Some nuances of the procedure

As we have already said, the situation will become more complicated if an ATM of someone else's bank was used. In this case, the issue will be solved for a very long time, and, accordingly, the funds will not be returned to the account soon. For this reason, it is better to use payment devices for Sberbank. ATMs do not issue money - this happens here, but they will return very quickly. And in general, do not use such devices, which often fail. If there is no other way out, you can get money through the cashier.

If a check is issued on the transaction, then it must indicate its unique code, so do not throw it away, because it can still come in handy within six months. In case of an incident when Sberbank did not give out money at an ATM, the question "what should I do?" Should know one answer - keep the check.

Whose fault is it if the ATM did not give out the money?

If the operation was completed and the amount is not provided, it is mainly the fault of the ATM, and perhaps the reason for its technical malfunction. But if they were simply forgotten at the cash dispenser and they were captured by him, then simple inattention is to blame. When contacting the bank, it is necessary to explain in detail all that has happened, since clients do not have to pay cash at ATMs different situations.

Do not forget that you need to go exactly where the card was issued, even if the incident happened elsewhere. It is enough simply to write down the device number, the name of the bank and the time when the operation was performed.

In our life, there are very different situations, so the main thing is not to panic. If through an ATM Sberbank did not issue money or issued, but not completely, then you just need to contact the bank.