How to write an application to the management company: step-by-step instruction

In Russia, the third largest problem is the housing and communal sphere. Quite often, citizens send statements to management companies with certain claims. This procedure has many features. If you study them, then every tenant will be able to defend his rights in front of the management company. How to draw up complaints about the actions of the Criminal Code? What is the procedure for submitting this document? Where can I go if the housing rights of the population are violated?

Concept of complaint

First, let's see what a complaint is in the Criminal Code. Why do we need this document?

A complaint is a document that allows to protect the legitimate rights of the population. In our case - housing. The relevant statement indicates certain violations and calls on the competent authorities to remedy the situation.

As a rule, this document is drawn up for any violations of the established housing legislation and violations by the management company. If the tenants have any complaints, they can express them. The application to the management company has many features and nuances. But on the whole, it is not so difficult to compile such a document as it seems.

Reasons for requests

When can I file complaints in the Criminal Code? As already mentioned, in cases of violation of the rights of residents it is customary to send complaints to these organizations. Most often the population faces:

• Lack of cleaning of the house territory;
• Violation of heating on / off times;
• Additional charges for housing and communal services;
• Inaccuracies in calculating the rent;
• Lack of cleaning of entrances;
• Refusal to carry out house repairs or violations of the established terms of operations.

This is not a complete list of situations in which it is necessary to draw up complaints. But how to do that? What advice and recommendations will help to translate the idea into reality? Where can I send an application to the management company?

Types of complaints

Before looking for answers to the questions posed, it is necessary to understand what types of complaints can meet in practice.

In total there are 2 types of document - collective and personal. Most often there is a first option.

Personal complaint - a statement of violation of the rights of one tenant. Management companies and other bodies do not always consider such appeals quickly. Therefore, they are rare.

Collective statements to the management company - a way of expressing discontent among a group of residents. The authorized bodies respond faster to such requests. As a rule, collective complaints reflect real housing problems.

Where to go

Now you can figure out where to send applications to the UK. Much depends on the reason for applying tenants for the protection of their legitimate rights and interests.

In any case, in violation of housing rights and freedoms, you can complain:

• In the management company;
• In the housing inspection;
• In the HOA;
• In Rospotrebnadzor;
• to court;
• The prosecutor.

As a rule, the bulk of appeals goes to the first 3 organs. If they are inactive, then people write complaints to Rospotrebnadzor. Only in exceptional cases it is necessary to contact the prosecutor or even the judge. How is the application made to the management company? What advice and recommendations will help you write a literate appeal?

Presentation form

The first thing that needs to be understood is that any complaint must be expressed in writing. Oral complaints have no legal effect. In case of inaction of the Criminal Code, the applications submitted will have to be addressed to higher authorities.

At the same time, it is important to take into account that citizens must present evidence of attempts at a peaceful settlement of the issue in order to realize the idea. Namely - appeals to the Criminal Code, which they sent earlier. If there are no such documents, then the court, the prosecutor, the HOA, and the housing inspectorate will send the tenants to the Criminal Code to rectify the situation.

It does not matter how exactly the application will be created - printed on a PC or made by hand. The main thing is that the applicants should have a material carrier with an appropriate complaint.

Structure

The application to the management company, like any other claim, has its own structure. In our case, the document will not be different from the usual complaints.

Without fail, the application contains the following elements:

1. "A cap". This is the beginning of the document. It is drawn in the upper right corner of the sheet. Contains information about the authority to which the document is sent and information about the applicants (with contact details).
2. Name. It is written from a new line, in the middle. Usually this is the word "Statement" or "Complaint".
3. Specification. It brings specifics into circulation. They write a clarification from a new line, under the name of the document, with a small letter. For example, "... the management company due to violations of the timing of the start of the heating season."
4. Main part. Here it is necessary to state the essence of the claims. At the end, the evidence and materials attached to the application are listed.
5. Appeal. Usually this part is a request for help. Citizens are asked to conduct an audit in the Criminal Code and take measures to eliminate these or other violations.
6. Conclusion. Here they write the date of drafting the application to the management company / HOA / GI, and the applicants put their signatures.

In general, the structure of the statement does not cause complications. Every citizen who has ever worked with certain documents or appeals will be able to comply with it.

Fundamental rules

How to write an application to a management company? It is enough to comply with the literacy and rules of business correspondence.

In other words, the application from the tenants should be:

• Submitted in writing;
• Literate;
• Connected;
• Logical;
• Without the content of a non-normative lexicon and jargon;
• Executed in accordance with established rules with preservation of the structure;
• True.

In other words, it is enough to just keep the structure of the document proposed earlier, write only real things, do it correctly, without errors and typos. Nothing more is required.

Step-by-step instruction

How to write an application to a management company? A sample of this document will be presented later. Some people are interested in the step-by-step instruction on compiling the paper under study. It is needed by those who do not want to rewrite complaints several times.

A step-by-step instruction on writing an application to a management company or to a higher authority looks like this:

1. Take a blank sheet of A4. If you plan a long circulation, you can prepare several sheets.
2. In the right upper corner of the future document to issue a "cap". First it is necessary to write the name of the organization considering the claim. Next (on the new line), its address and telephone number are indicated (if possible, e-mail).
3. After the done actions it is necessary to write "From" from a new line.
4. Prescribe the FI of the applicants with contact details (telephone numbers, e-mail addresses, propiska).
5. Write the word "Complaint" in the center of the sheet. Under it specify clarification - the reason for handling the relevant claim.
6. Write the main part of the document. Here, as already mentioned, it will be necessary to state the essence of the complaint. The text should turn out to be coherent and logical. Preferably brief. Third-party information that does not affect the course of the case is not indicated.
7. After the main part, write "I Ask" ("Please"). Then you should ask the authorized body to consider the claim with the submitted materials, conduct an audit in the Criminal Code and correct the situation. It is also recommended to write proposals to eliminate claims.
8. List all the materials and documents attached to the appeal with a numbered list.
9. Put the date of the request (on the left side of the page) and subscribe (right).

That's all. Nothing difficult, special or incomprehensible. A competent person will be able to cope with the task in two counts. It is much more difficult to submit a relevant application directly to the management company. Why? All due to the fact that you have to comply with certain rules, without which the protection of the interests of residents is almost impossible.

Complaint in the Criminal Code

Need to apply to the management company for a leak or because of a lack of repair in the entrance? It does not matter for what reasons citizens decided to complain to the Criminal Code. The main thing is that this is only the first stage of protecting the rights and freedoms of residents.

The algorithm of action in this case will be as follows:

1. Make a complaint. For this, it is necessary to follow the previously proposed advice.
2. Collect evidence of violations.
3. Submit a complaint to the Criminal Code. It is advisable to do this by sending a document by registered mail with a notification. So citizens will be able to prove the fact of appeals to the Criminal Code with a view to the peaceful settlement of contentious issues.
4. Wait for an answer. Typically, management companies must respond to applications within 30 days.

What if this did not help? It is necessary to try several times to file a complaint with the management company. Is there no use? Then you can proceed to the next step.

HOAs and inspections

Namely - apply with claims to housing inspectorates and HOAs. The application to the housing inspection for the management company is compiled in the same way as the previously proposed document. The only difference is that in such an appeal it is necessary to indicate repeated attempts to communicate with the Criminal Code. All this is documented.

It is important to apply in two copies. One document remains in the inspection, the other - with the applicants. HOA or GI put on the second copy of the claim information that the paper was accepted for consideration. Without this step, the tenants will not be able to go further if their requests are not satisfied. The response to the claim usually comes within 1 month.

Rospotrebnadzor

It is clear how to write an application to the management company. A sample of this document will be presented below. If the housing inspection did not respond to the appeal of the tenants, we will have to move on. The next stage is the application to the Rospotrebnadzor.

Here it is necessary to send complaints related to the provision of services by the management company. The order of treatment is simple. Necessary:

1. Write a complaint. It necessarily indicates attempts to resolve issues through the HOA, GI and UK.
2. Collect a package of documents-evidence of certain actions. Mandatory notice is attached on receipt of previous complaints.
3. Hand over the application of documents to Rospotrebnadzor.
4. Wait for notification of acceptance of the application for review.

All. Now it remains only to wait for a response. The answer to the appeal at the legislative level is not regulated in any way. But in practice, most often Rospotrebnadzor tries to take a decision on a particular issue within a month.

Prosecutor

Sometimes it is necessary to file an application with the prosecutor's office for the management company. A sample of this document is provided below.

Such a decision is usually made when the Criminal Code allows serious violations, and all other organizations are idle. Usually an appeal to the prosecutor is the stage following complaints to the Rospotrebnadzor.

The order of actions and the rules for drawing up the corresponding application will be exactly the same as in all previous cases.

Court

The last step that can help protect the rights of residents is filing a statement of claim against the management company. Usually, the courts are appealed when the claim is of a material nature and compensation is required.

It is necessary to file a claim at the place of legal registration of the Criminal Code. You can compose a document using previously suggested advice and recommendations.

As practice shows, in court proceedings you can quickly solve almost any housing problems. The court will study the materials offered to the attention and make a decision. As a rule, judicial bodies usually stand on the side of tenants, whose rights are really violated.

Samples

How will the sample application to the management company look like for repairs carried out in violation of the deadlines? And a complaint about the lack of cleaning in the yard? Below are the typical appeals of citizens to the Criminal Code, the prosecutor's office, the court and the GI.

These templates are not exhaustive. Each statement will look its own way. No sample application to the prosecutor's office for the company's management will not be repeated twice.

Nevertheless, having studied the proposed samples, you can get acquainted with the basic principles of drawing up claims. How to write a statement for a management company? The answer to this question will not cause any difficulties! The main thing is to collect evidence of various appeals. Neither the court, nor the prosecutor, nor the housing inspectorate will react to claims against the Criminal Code if previously residents did not directly contact the servicing company. It is not excluded that these or those disputes will be resolved peacefully.

The application to the prosecutor's office for the management company, as well as to any other instance, is filed in several copies. Compliance with this rule will help tenants prove that they have tried in every way to solve the problem before they complained to one or another body.